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5 Business IT Support Priorities You Should Consider

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12 January 2021

With rapid shifts to digitalisation, it’s become essential for every small and medium business (SMBs) to keep evolving in any way possible to remain competitive.

This has resulted in small businesses shifting their priority towards creating a secure remote working environment while also integrating advanced cloud technology.

Alongside these shifts, there are various IT support priorities that shouldn’t be neglected as you grow your business.

In this article, we will take a look at five small business IT support priorities that are likely to play a crucial role towards enhancing your small business. 

Let’s begin!

1. Right IT Support for Remote Employees

While cloud-based apps like Office 365 offer exceptional levels of IT support along with FAQs to troubleshoot common issues, your remote employees also require human help in the form of 1st, 2nd and 3rd line support.

With a responsive IT support service, you can create an open line of communication between your employees and your IT service desk. Moreover, you can also improve their overall productivity and further enhance your organisation’s efficiency to grow your business in a competitive market.

If you’re not sure how to find the right IT support for your business, then click here!

2. Inexpensive AI (Artificial Intelligence) Technology

AI technology has brought forward multiple new opportunities for businesses to streamline operations and enhance customer experiences. 

However, for small businesses with limited budgets, finding cost-effective AI solutions has become a necessity. Fortunately, there are various inexpensive AI technologies available that can provide significant value and act as small business IT support.

For example, you could start leveraging cloud computing solutions like Microsoft Azure which offers face recognition, conversational AI services and computer vision – many of which are in-built services.

Moreover, with the digital age evolving faster than ever, it only makes sense for you to take complete advantage of these AI opportunities to ensure that your business remains resilient; your customer support department being the primary example.

3. Cloud Collaboration and Other Online Solutions

With the rise in businesses adopting remote work and hybrid structures, cloud collaboration tools and online solutions have become indispensable. 

Platforms like Microsoft 365, Google Workspace and Slack help facilitate effective real-time communication, project management and collaboration, regardless of physical location. That’s why you need to make cloud-based collaboration and communication tools one of your top priorities for small business IT support. 

Investing in these solutions on a long-term basis would not only help you improve your efficiency but also offer flexibility both in terms of business expense and virtual communication requirements.

To learn more about how communication & collaboration tools can help your business, get in touch with our experienced IT specialists today. 

4. Vulnerability Management

According to studies, 44% of UK workers worked from home at some point during 2023. This number is only expected to rise in the future. 

With the increasing prevalence of data breaches and cyber security threats, vulnerability management has become a critical pillar for small business IT support. 

By implementing disaster recovery, fraud detection systems, identity and access management (IAM), and vulnerability management measures, you can better protect sensitive business and customer information.

Once you identify vulnerabilities, you can prioritise them and then take appropriate actions to resolve them. 

5. Tech Support for Better Cyber Security 

To quickly improve your workflow and elevate the level of security in your business network, it’s worth looking into adopting a robust IT service management suite. 

As a business owner, you’re already aware of the various cyber threats and security issues that your organisation is vulnerable to. This raises the question – do you have a strong enough business IT support team to patch and resolve issues when they arise?

If you didn’t answer “yes” it means your small business IT support capabilities are lacking, making you vulnerable to a range of digital threats. You need to concentrate on strengthening your network security and a dedicated IT support desk is a great way to provide the necessary technical fix.

To ensure that you are not compromising your company’s data integrity at any cost, robust IT security support is the best solution.

For Professional Small Business IT Support, Contact Redpalm 

When running a business, it’s important to prioritise business IT support to help your business function more efficiently. 

By focusing on small business IT support, you can optimise operations, improve security and provide better customer support. If you require professional assistance with this endeavour, then our team is here to help. 

Redpalm is a Managed Service Provider (MSP) dedicated to providing you with IT support and advice on the right technology for your needs.

Our team of skilled professionals is available 24/7 to offer the best technical support possible to you and help you resolve any issues as soon as possible.

Get in touch today to find out more about our managed services and solutions.

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