Business

5 Business IT Support Priorities You Should Consider

  1. Home Home
  3. Business
  5. 5 Business IT Support Priorities You Should Consider
12 January 2021

With rapid shifts to digitalisation, it’s become essential for every small and medium business (SMBs) to keep evolving in any way possible to remain competitive.

This has resulted in small businesses shifting their priority towards creating a secure remote working environment while also integrating advanced cloud technology.

Alongside these shifts, there are various IT support priorities that shouldn’t be neglected as you grow your business.

In this article, we will take a look at five small business IT support priorities that are likely to play a crucial role towards enhancing your small business. 

Let’s begin!

1. Right IT Support for Remote Employees

While cloud-based apps like Office 365 offer exceptional levels of IT support along with FAQs to troubleshoot common issues, your remote employees also require human help in the form of 1st, 2nd and 3rd line support.

With a responsive IT support service, you can create an open line of communication between your employees and your IT service desk. Moreover, you can also improve their overall productivity and further enhance your organisation’s efficiency to grow your business in a competitive market.

If you’re not sure how to find the right IT support for your business, then click here!

2. Inexpensive AI (Artificial Intelligence) Technology

AI technology has brought forward multiple new opportunities for businesses to streamline operations and enhance customer experiences. 

However, for small businesses with limited budgets, finding cost-effective AI solutions has become a necessity. Fortunately, there are various inexpensive AI technologies available that can provide significant value and act as small business IT support.

For example, you could start leveraging cloud computing solutions like Microsoft Azure which offers face recognition, conversational AI services and computer vision – many of which are in-built services.

Moreover, with the digital age evolving faster than ever, it only makes sense for you to take complete advantage of these AI opportunities to ensure that your business remains resilient; your customer support department being the primary example.

3. Cloud Collaboration and Other Online Solutions

With the rise in businesses adopting remote work and hybrid structures, cloud collaboration tools and online solutions have become indispensable. 

Platforms like Microsoft 365, Google Workspace and Slack help facilitate effective real-time communication, project management and collaboration, regardless of physical location. That’s why you need to make cloud-based collaboration and communication tools one of your top priorities for small business IT support. 

Investing in these solutions on a long-term basis would not only help you improve your efficiency but also offer flexibility both in terms of business expense and virtual communication requirements.

To learn more about how communication & collaboration tools can help your business, get in touch with our experienced IT specialists today. 

4. Vulnerability Management

According to studies, 44% of UK workers worked from home at some point during 2023. This number is only expected to rise in the future. 

With the increasing prevalence of data breaches and cyber security threats, vulnerability management has become a critical pillar for small business IT support. 

By implementing disaster recovery, fraud detection systems, identity and access management (IAM), and vulnerability management measures, you can better protect sensitive business and customer information.

Once you identify vulnerabilities, you can prioritise them and then take appropriate actions to resolve them. 

5. Tech Support for Better Cyber Security 

To quickly improve your workflow and elevate the level of security in your business network, it’s worth looking into adopting a robust IT service management suite. 

As a business owner, you’re already aware of the various cyber threats and security issues that your organisation is vulnerable to. This raises the question – do you have a strong enough business IT support team to patch and resolve issues when they arise?

If you didn’t answer “yes” it means your small business IT support capabilities are lacking, making you vulnerable to a range of digital threats. You need to concentrate on strengthening your network security and a dedicated IT support desk is a great way to provide the necessary technical fix.

To ensure that you are not compromising your company’s data integrity at any cost, robust IT security support is the best solution.

For Professional Small Business IT Support, Contact Redpalm 

When running a business, it’s important to prioritise business IT support to help your business function more efficiently. 

By focusing on small business IT support, you can optimise operations, improve security and provide better customer support. If you require professional assistance with this endeavour, then our team is here to help. 

Redpalm is a Managed Service Provider (MSP) dedicated to providing you with IT support and advice on the right technology for your needs.

Our team of skilled professionals is available 24/7 to offer the best technical support possible to you and help you resolve any issues as soon as possible.

Get in touch today to find out more about our managed services and solutions.

Search For Posts

Subscribe To Our Newsletter

Subscribe to receive industry news and insights.

    Trending Articles

    Software Licensing – Why Is It Important?
    cyber criminal tactics, two individuals hacking into a computer system

    7 Common Cyber Criminal Tactics to Watch Out For
    technology as a service, engineer in data center

    The Benefits of Technology as a Service (TaaS) 

    Latest From The Blogs

    prevent a data breach, computer devices with code and access denied displayed on screen
    Cyber Security

    5 Effective Strategies to Prevent a Data Breach

    Data breaches occur when any sensitive information is leaked or exposed to the public without authorisation. They can lead to the loss of your organisation’s intellectual property, customer data, or other confidential information.

    Read More
    cybersecurity metrics, woman next to data projection
    Cyber Security

    7 Cyber Security Metrics Every Business Should Track

    The ever-evolving nature of cyber threats means tracking cyber security metrics is essential for evaluating your company’s cyber security posture and maintaining cyber defences.

    Read More
    digital privacy, person typing in their login credentials
    General

    Understanding the Future of Digital Privacy

    Technological advancements have reshaped how personal information is collected, shared, and used, and privacy has emerged as one of the biggest challenges in this digital age.

    Read More
    cyber security certification UK, two males working on a computer in server room
    Cyber Security

    5 Tips to Secure Your Cyber Essentials Certification in the UK

    According to the 2024 Cyber Security Breaches Survey conducted by the UK government, 50% of UK businesses experienced a cyber attack or security breach in 2023.  With a growing frequency of cyber attacks, many businesses have begun to prioritise cyber security and cyber security certification in the UK.

    Read More
    cyber security strategy, woman and man working on computers
    Cyber Security

    How to Build a Strong Cyber Security Strategy

    According to cyber security stats, cyber attacks have become more prevalent in recent years, not only increasing in number of incidents but also in their level of sophistication. This increase in ransomware, phishing, and other types of cyber attacks has only emphasised the need and importance of a cyber security strategy for businesses across industries.  An effective cyber security strategy helps you protect your digital assets, such as your systems, networks, and data, from unauthorised access and damage. A well-constructed strategy involves procedures, policies and frameworks to help reduce risks, respond to incidents and safeguard sensitive data.  Your cyber security strategy isn’t meant to be perfect; it’s intended to act as a strongly educated guess as to what you need to do to keep your business safe. As your organisation and the world around you evolve, your strategy needs to evolve as well.

    Read More
    cyber criminal tactics, two individuals hacking into a computer system
    Cyber Security

    7 Common Cyber Criminal Tactics to Watch Out For

    Cyber crimes are attempts by cyber criminals, hackers or other malicious individuals to gain unauthorised access to a computer network or system. These attacks often target a range of victims, from individual users to organisations and even governments, which begs the question, can cyber crime be curbed?

    Read More
    improve online security, a person using a laptop with visual of security overlaid on top of image
    Cyber Security

    6 Simple Ways to Boost Your Company’s Online Security

    Online security, aka cyber security, involves protecting your business’s sensitive information and critical systems from unauthorised access and theft. With data networks being almost universal, fraudsters are becoming more and more innovative with their scams. Every day, countless cyber criminals scan unsecured or poorly secured networks, looking for an opportune moment to attack.

    Read More
    phishing email scam, paper email icon on a hook above a laptop
    Cyber Security

    A Deep Dive Into HR Phishing Email Scams

    Have you ever received an email from your HR team that appeared too good to be true? Or perhaps there was something about it that sounded a little off. Beware—you may have narrowly avoided falling into the clutches of an HR phishing email scam.

    Read More
    technology as a service, engineer in data center
    General

    The Benefits of Technology as a Service (TaaS) 

    Traditionally, IT infrastructure necessitated a server installed on your business premises to allow access to hardware and software applications. If you wanted to scale your data storage and services, you had to purchase additional hardware or invest in expensive upgrades.

    Read More
    global IT outage, woman looking stress while computers are showing coding errors
    General

    A Deep Dive Into Microsoft’s CrowdStrike Global IT Outage

    As one of the largest IT outages in history, thousands of businesses and institutions around the world were knocked offline. From airports to healthcare institutes to offices and railways, the Microsoft outage has led to widespread disruptions and delays across the world.

    Read More