Managed IT Services

How to Find the Right IT Support For 2021

22 December 2020

It doesn’t matter whether you’re a start-up or an established organisation with all the required resources, running a business successfully is no mean feat.
Taking into account our increasing reliance on technology and other cloud computing solutions and this becomes even more difficult. Moreover, with increasing technological pressure, it becomes essential to find the right IT support to look after your IT infrastructure to ensure you remain functional at all times.
With so many IT support companies offering their services, choosing the perfect fit for your business can feel like navigating a minefield especially if you aren’t well informed.
That said, at Redpalm, we’ve put together our list of 4 tips to make the process of finding a professional IT service provider easier for your business.

1. Verify the Certifications and Experience of the Company

While every IT support company fronts its bestside, it’s crucial to do your own research to understand whether the firm has enough experience to manage your IT environment and other business-critical devices.
Additionally, you also need to check whether they’re an accredited IT support provider – with so many providers out there lacking the certifications needed to safely perform what they’re offering.
An excellent way to verify their experience and certifications is to check their past work, for example you can see that Redpalm have worked with a number of Government run NHS Trusts. You also need to understand the scope of their work and if it’s in line with your current and future business requirements.
At Redpalm, as a Cyber Essentials certified company and the Trusted Tier 1 Partner of EMCRC, we offer IT support solutions that are the best fit for your business. We also boast a team of professional MSPs with decades of collective experience, meaning you can rest assured that your IT environment is in safe hands.

2. Ask If They Offer On-Going User Training

Although it’s important to find the right IT support company that can secure your data and systems from a potential cyber attack, you also need to ensure that they offer consistent user training. That way, you can keep your employees up-to-date on the latest security measures and technologies.
As professional IT support specialists, Redpalm help you empower your staff by providing employee-training support.
Our training packages cater to employees at all levels and comprise a wide range of topics from data integrity and wireless network security to Office 365.

3. Confirm If There’s an SLA In the Contract

This needs to be your top priority when finding an IT support provider for your business.
Unless you’d like to wait for weeks to receive help (or in the worst cases, perhaps even an acknowledgement) from your IT service provider when there’s a system or network outage – you don’t want to risk working with a company without an SLA.
What’s more, not only is it crucial to have a Service Level Agreement (SLA) in place but also ensure it favours your business.
Simply put, you need to understand how long they’ll take to respond to your IT requests and whether they offer 24/7 IT service desk support.
By partnering with us as your IT support provider, you can rest assured that your systems are being monitored round-the-clock and that your business is protected from cyber threats. Moreover, we ensure that we’re digging out the root cause of your IT issues rather than leveraging band-aid solutions to fix them, meaning you’re in the best possible hands.

4. Talk About On-Site IT Support

Most IT-related issues can be fixed remotely, meaning the physical distance between your business and your IT support partner isn’t as crucial as it once was.
Nonetheless, there are occasionally hardware issues that require someone to be present on-site in order to repair or replace them.
That said, you need to make sure the IT support company you’re planning to work with offers on-site IT support and that it’s already mentioned in your contract.
At Redpalm, we harness our experience and expertise in the industry to provide you with the best possible support. We not only offer hardware break-fix support but also advise on technology to suit your current business structure and your future business requirements.
To find out more about how we can resolve your hardware issues, click here!

Contact Redpalm for Professional IT Support Solutions

If you’ve been looking for the right IT support for your organisation, then contact our team today!
Our professional managed services provider come with decades of experience and offer the best in class IT service management.
Additionally, if you’re concerned about cyber security, be sure to check out our cyber risk management to ensure that your business is protected at all times.
Give us a call today to find out how we can help.

Latest From The Blogs

cyber security certification UK, two males working on a computer in server room
Uncategorized

5 Tips to Secure Your Cyber Essentials Certification in the UK

According to the 2024 Cyber Security Breaches Survey conducted by the UK government, 50% of UK businesses experienced a cyber attack or security breach in 2023.  With a growing frequency of cyber attacks, many businesses have begun to prioritise cyber security and cyber security certification in the UK.

Read More
cyber security strategy, woman and man working on computers
Uncategorized

How to Build a Strong Cyber Security Strategy

According to cyber security stats, cyber attacks have become more prevalent in recent years, not only increasing in number of incidents but also in their level of sophistication. This increase in ransomware, phishing, and other types of cyber attacks has only emphasised the need and importance of a cyber security strategy for businesses across industries.  An effective cyber security strategy helps you protect your digital assets, such as your systems, networks, and data, from unauthorised access and damage. A well-constructed strategy involves procedures, policies and frameworks to help reduce risks, respond to incidents and safeguard sensitive data.  Your cyber security strategy isn’t meant to be perfect; it’s intended to act as a strongly educated guess as to what you need to do to keep your business safe. As your organisation and the world around you evolve, your strategy needs to evolve as well.

Read More
cyber criminal tactics, two individuals hacking into a computer system
Cyber Security

7 Common Cyber Criminal Tactics to Watch Out For

Cyber crimes are attempts by cyber criminals, hackers or other malicious individuals to gain unauthorised access to a computer network or system. These attacks often target a range of victims, from individual users to organisations and even governments, which begs the question, can cyber crime be curbed?

Read More
improve online security, a person using a laptop with visual of security overlaid on top of image
Cyber Security

6 Simple Ways to Boost Your Company’s Online Security

Online security, aka cyber security, involves protecting your business’s sensitive information and critical systems from unauthorised access and theft. With data networks being almost universal, fraudsters are becoming more and more innovative with their scams. Every day, countless cyber criminals scan unsecured or poorly secured networks, looking for an opportune moment to attack.

Read More
phishing email scam, paper email icon on a hook above a laptop
Cyber Security

A Deep Dive Into HR Phishing Email Scams

Have you ever received an email from your HR team that appeared too good to be true? Or perhaps there was something about it that sounded a little off. Beware—you may have narrowly avoided falling into the clutches of an HR phishing email scam.

Read More
technology as a service, engineer in data center
General

The Benefits of Technology as a Service (TaaS) 

Traditionally, IT infrastructure necessitated a server installed on your business premises to allow access to hardware and software applications. If you wanted to scale your data storage and services, you had to purchase additional hardware or invest in expensive upgrades.

Read More
global IT outage, woman looking stress while computers are showing coding errors
General

A Deep Dive Into Microsoft’s CrowdStrike Global IT Outage

As one of the largest IT outages in history, thousands of businesses and institutions around the world were knocked offline. From airports to healthcare institutes to offices and railways, the Microsoft outage has led to widespread disruptions and delays across the world.

Read More
edge computing, woman inspecting servers
General, Hybrid IT, Managed IT Services

Everything You Need to Know About Edge Computing

Businesses are often overwhelmed with massive floods of data. In fact, large amounts of data can now be collected from sensors and IoT devices present almost anywhere in the world.

Read More
physical security, hologram with pictured graphics symbolising security
Cyber Security

Why Your Business Needs Both Cyber & Physical Security 

As technology continues to advance, organisations are beginning to face increasingly complex security threats, both in the physical and digital world. While physical security and cybersecurity are often treated as separate issues, they are very closely connected.

Read More
future of cloud computing, man using a hologram representation of cloud network
General, Managed IT Services

A Deep Dive Into the Future of Cloud Computing

The cloud significantly disrupted the traditional IT landscape and the momentum of cloud services shows no signs of slowing down. With all this in mind, the future of cloud computing looks bright.

Read More