Managed IT Services

Top Tips to Maintain a 24/7 IT Service Desk

  1. Home Home
  3. Managed IT Services
  5. Top Tips to Maintain a 24/7 IT Service Desk
3 November 2020

For many small and medium-sized businesses, operating 24/7 is not the norm!
However, for organisations with teams and clients across the globe, or those functioning in an“always up” industry like eCommerce and healthcare, having a 24/7 IT service desk is crucial.
That said, if your business is experiencing an increase in requests for “out of hours” IT service, then shifting from weekday to 24/7 working hours could be a huge step.
Before you take the leap, here are some questions that you should ask yourself:

  • Does my business need this service?
  • Can we afford these expenses at the moment?
  • What will happen if we fail to offer this additional support?

As is the case with many business decisions, it’s important that you balance your organisation’s needs and operating costs.
If you have contractors, clients and employees who need access to your servers round the clock, and your unanswered support tickets are increasing, then it’s worth addressing this situation.
If you’re toying with the idea, but aren’t ready to take the operational leap, get in touch with us and we can fulfill the need until you’re ready.

What If You Fail to Offer IT Support?

Failing to offer 24/7 IT support can lower the overall performance of your employees, especially those working from home or on shift patterns. 
If your business doesn’t have an IT service desk, then your clients may feel abandoned or won’t be able to leverage your services. It may also have an impact on your customer service and eventually result in clients switching to your competitors. The same could be true for unsupported employees.

How to Set Up and Maintain an IT Service Desk?

When IT issues like data breaches and cyber threats aren’t fixed quickly, it could result in system downtime and ultimately reduce the productivity of your employees. This is why it’s important to not only set up but also maintain an IT service desk.
At Redpalm, we’ve put together some of our top tips to help you improve your IT support and ensure that your services are available to the clients whenever they need them.
Let’s take a look!

Employ an Internal IT Support Team

Whilst the idea of employing an internal team isn’t the most feasible option for many, you could still go ahead with it provided you’ve the resources.
When it comes to having an internal IT team, you’ll need at least 3 additional employees to make sure your clients’ and customers’ demands are being met in a timely manner. You will also have to be clear on your working hours and provide your staff with the necessary support and training.
However, if you lack the resources, then you could partner with a professional IT service provider like ourselves.
At Redpalm, we can take the reins of your IT issues, offer bespoke user training and IT security measures and ensure your services are available to clients 24/7. We’ll also help you maintain an IT service desk while protecting your business from potential cyber attacks at all times!
To find out more about our IT solutions and how we can help you stay ahead of your competitors, contact our team today!

Outsource Your 24/7 IT Service Desk

An excellent way to ensure your IT service desk is available round the clock is to outsource your IT support to an experienced managed services partner. The best part of outsourcing your 1st, 2nd and 3rd line support is that it’s affordable as compared to hiring an internal team.
When you work alongside an IT partner like Redpalm, we ensure that our most knowledgeable and experienced professionals are working with you.
We’ll not only help you improve and maintain an IT service desk, but also offer robust security solutions to protect your network and endpoints from possible data breaches or cyber threats.

Partner With a Trusted IT Service Provider

Instead of employing an internal team or outsourcing your 24/7 services, why not partner with a trusted IT support company?
By partnering with a professional IT company like Redpalm, you can rest assured that your IT support is in the right hands. Our IT team will fully understand your business’ key objectives and drivers, and accordingly help you maintain your 24/7 service desk.
We’ll also offer you a suite of collaboration and communication tools to enable your business to do what it does best, without worrying about support tickets being left unattended.

Contact Redpalm for 24/7 IT Service Desk Support

With increasing demand for 24/7 IT support, it’s become important for you to not only set up but also maintain an IT service desk.
That said, by handing your IT issues to Redpalm, you can sleep confidently knowing that if there’s a system failure our experienced IT professionals will resolve it as quickly as possible while minimising the overall downtime.
To offer the best in class IT support to your clients and customers, seek assistance from our experienced team today!

Search For Posts

Subscribe To Our Newsletter

Subscribe to receive industry news and insights.

    Trending Articles

    Software Licensing – Why Is It Important?
    cyber criminal tactics, two individuals hacking into a computer system

    7 Common Cyber Criminal Tactics to Watch Out For
    phishing email scam, paper email icon on a hook above a laptop

    A Deep Dive Into HR Phishing Email Scams

    Latest From The Blogs

    holiday scammers, man using laptop
    Cyber Security

    7 Ways to Protect Your Business From Holiday Scammers

    The Christmas holiday season in the UK is a pivotal time for businesses across industries, marked by a significant increase in sales and customer interactions. However, alongside these opportunities, there’s also a rise in holiday scams and cyber attacks as fraudulent individuals exploit the Christmas holiday rush. 

    Read More
    cyber risk report, IT technicians discussing report on tablet
    General

    Redpalm and Hexiosec – Importance of Cyber Risk Reports

    As cyber security threats in the UK evolve in sophistication and prevalence, cyber security risk has become a growing concern

    Read More
    prevent a data breach, computer devices with code and access denied displayed on screen
    Cyber Security

    5 Effective Strategies to Prevent a Data Breach

    Data breaches occur when any sensitive information is leaked or exposed to the public without authorisation. They can lead to the loss of your organisation’s intellectual property, customer data, or other confidential information.

    Read More
    cybersecurity metrics, woman next to data projection
    Cyber Security

    7 Cyber Security Metrics Every Business Should Track

    The ever-evolving nature of cyber threats means tracking cyber security metrics is essential for evaluating your company’s cyber security posture and maintaining cyber defences.

    Read More
    digital privacy, person typing in their login credentials
    General

    Understanding the Future of Digital Privacy

    Technological advancements have reshaped how personal information is collected, shared, and used, and privacy has emerged as one of the biggest challenges in this digital age.

    Read More
    cyber security certification UK, two males working on a computer in server room
    Cyber Security

    5 Tips to Secure Your Cyber Essentials Certification in the UK

    According to the 2024 Cyber Security Breaches Survey conducted by the UK government, 50% of UK businesses experienced a cyber attack or security breach in 2023.  With a growing frequency of cyber attacks, many businesses have begun to prioritise cyber security and cyber security certification in the UK.

    Read More
    cyber security strategy, woman and man working on computers
    Cyber Security

    How to Build a Strong Cyber Security Strategy

    According to cyber security stats, cyber attacks have become more prevalent in recent years, not only increasing in number of incidents but also in their level of sophistication. This increase in ransomware, phishing, and other types of cyber attacks has only emphasised the need and importance of a cyber security strategy for businesses across industries.  An effective cyber security strategy helps you protect your digital assets, such as your systems, networks, and data, from unauthorised access and damage. A well-constructed strategy involves procedures, policies and frameworks to help reduce risks, respond to incidents and safeguard sensitive data.  Your cyber security strategy isn’t meant to be perfect; it’s intended to act as a strongly educated guess as to what you need to do to keep your business safe. As your organisation and the world around you evolve, your strategy needs to evolve as well.

    Read More
    cyber criminal tactics, two individuals hacking into a computer system
    Cyber Security

    7 Common Cyber Criminal Tactics to Watch Out For

    Cyber crimes are attempts by cyber criminals, hackers or other malicious individuals to gain unauthorised access to a computer network or system. These attacks often target a range of victims, from individual users to organisations and even governments, which begs the question, can cyber crime be curbed?

    Read More
    improve online security, a person using a laptop with visual of security overlaid on top of image
    Cyber Security

    6 Simple Ways to Boost Your Company’s Online Security

    Online security, aka cyber security, involves protecting your business’s sensitive information and critical systems from unauthorised access and theft. With data networks being almost universal, fraudsters are becoming more and more innovative with their scams. Every day, countless cyber criminals scan unsecured or poorly secured networks, looking for an opportune moment to attack.

    Read More
    phishing email scam, paper email icon on a hook above a laptop
    Cyber Security

    A Deep Dive Into HR Phishing Email Scams

    Have you ever received an email from your HR team that appeared too good to be true? Or perhaps there was something about it that sounded a little off. Beware—you may have narrowly avoided falling into the clutches of an HR phishing email scam.

    Read More