24/7 Managed Services Support
At Redpalm, our 24/7 service desk is the beating heart of our managed IT services, providing our clients support for their staff and functioning as a crucial interface for business relationship management (BRM).
Offering 24/7 managed services availability to our clients, we deliver a consistent service from our Northampton headquarters, and are always prepared to support you and your team whenever you need us whether you’re based in London or the Midlands.
With customer experience at the core of our 1st, 2nd, and 3rd line support, Redpalm’s service desk offers a single point of contact along with a tailored suite of communication channels. We offer self-service functionalities, supported by robust Identity Management procedures.
Our 24/7 service desk is manned by experienced professionals who have the knowledge to resolve your technical problems quickly and efficiently, with a vested interest in your business and users.
Our seasoned expert’s priority is to fully understand your users’ activities from a business and technical standpoint, allowing our service desk to operate as an extension of your company. Our innovative customer approach enables us to offer your users a customised service, resulting in mutual trust, co-operation, and familiarity.
First Point of Contact
When an issue within your IT infrastructure has to be fixed, the faster you receive the answers, the better it is for your business.
Our 24/7 Northampton service desk at Redpalm is intended to help relieve stress caused by your IT systems, and offer a tailored solution within a predefined time frame. As your first point of contact, the experts at Redpalm leverage their expertise in major hardware and software technologies to help you solve high priority IT issues.
Our trained service desk operatives have hands-on experience in hardware and software support which enables them to diagnose issues quickly, or even resolve them immediately over the phone!
We Offer Solutions That Work For You
Our clients trust us to deliver the expertise required to resolve the IT challenges faced by their business, regardless of the technology or difficulty.
At Redpalm, our service desk is built with experienced, hands on professionals who have worked with hundreds of businesses and continue to offer an unbiased and tailored IT support service.
Our service desk’s quick-thinking and agile approach are what keeps it at the core of our services, offering solutions with the goal of resolving your issues as quickly and easily as possible.
We understand that your requirements change over time. Our service desk, therefore, keeps evolving to make sure the IT support services we offer are flexible and match your needs.
Our technical experts are trained to adapt to emerging technological trends and deploy tested IT solutions to address your business needs.
At Redpalm, we focus on providing you with the support you need to ensure your business is up and running at all times! We are committed to supporting you through every IT challenge that comes your way.
To find out more about our outsourced IT management services, get in touch with us today.