Managed Services

Your IT should empower you to do more and do it faster and better. It shouldn’t be slowing you down but sometimes that’s what happens as routine IT tasks build up and system errors and issues divert your attention from the actual running of your organisation. That’s where our managed IT services can make all the difference.

1st, 2nd and 3rd line support, backup checks, on-site engineers, user training and much more are all part of the service saving you time and ensuring your organisation can keep running smoothly.

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MANAGED IT SUPPORT

1st, 2nd and 3rd line support

Our 24/7 service desk ensures that you get the support you need exactly when you need it. You won’t be passed from pillar to post as our experienced service desk analysts offer a single point of contact for 1st, 2nd, and 3rd line support across a range of technologies and vendors. This is in addition to the provision of vendor escalation.

 

24/7 Managed Services Support

At Redpalm, our 24/7 service desk is the beating heart of our managed IT services, providing our clients support for their staff and functioning as a crucial interface for business relationship management (BRM).

Offering 24/7 managed services availability to our clients, we deliver a consistent service from our Northampton headquarters, and are always prepared to support you and your team whenever you need us whether you’re based in London or the Midlands.

With customer experience at the core of our 1st, 2nd, and 3rd line support, Redpalm’s service desk offers a single point of contact along with a tailored suite of communication channels. We offer self-service functionalities, supported by robust Identity Management procedures.

Our 24/7 service desk is manned by experienced professionals who have the knowledge to resolve your technical problems quickly and efficiently, with a vested interest in your business and users.

Our seasoned expert’s priority is to fully understand your users’ activities from a business and technical standpoint, allowing our service desk to operate as an extension of your company. Our innovative customer approach enables us to offer your users a customised service, resulting in mutual trust, co-operation, and familiarity.

 

First Point of Contact

When an issue within your IT infrastructure has to be fixed, the faster you receive the answers, the better it is for your business.

Our 24/7 Northampton service desk at Redpalm is intended to help relieve stress caused by your IT systems, and offer a tailored solution within a predefined time frame. As your first point of contact, the experts at Redpalm leverage their expertise in major hardware and software technologies to help you solve high priority IT issues.

Our trained service desk operatives have hands-on experience in hardware and software support which enables them to diagnose issues quickly, or even resolve them immediately over the phone!

 

We Offer Solutions That Work For You

Our clients trust us to deliver the expertise required to resolve the IT challenges faced by their business, regardless of the technology or difficulty.

At Redpalm, our service desk is built with experienced, hands on professionals who have worked with hundreds of businesses and continue to offer an unbiased and tailored IT support service.

Our service desk’s quick-thinking and agile approach are what keeps it at the core of our services, offering solutions with the goal of resolving your issues as quickly and easily as possible.

 

Customer-Centric Services

We understand that your requirements change over time. Our service desk, therefore, keeps evolving to make sure the IT support services we offer are flexible and match your needs.

Our technical experts are trained to adapt to emerging technological trends and deploy tested IT solutions to address your business needs.

At Redpalm, we focus on providing you with the support you need to ensure your business is up and running at all times! We are committed to supporting you through every IT challenge that comes your way.

To find out more about our outsourced IT management services, get in touch with us today.

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MANAGED SERVICES

Pro-active network monitoring

How well are your IT services performing? Are you aware of all the potential risks ahead of you when it comes to your IT infrastructure and software? These are the questions we can answer for you with our proactive network, server and application monitoring. When we see trouble ahead we’ll remediate, advise you and present a plan of action to avoid future problems.

 

24/7 Network Monitoring

The experts at Redpalm monitor your network and its elements 24/7, to ensure that if for whatever reason you experience issues, you’re back online as quickly as possible.

Our Northampton team has built a pro-active network monitoring system which checks your network in real-time, so that in the event of a system error our service desk is immediately notified and can fix the issue.

 

Reduced Downtime

Our streamlined managed services are aimed at resolving all your IT related issues whenever you need them to. At Redpalm, we ensure that IT system errors are fixed as quickly as possible to minimise downtime and allow you to focus on other crucial business functions.

 

Compatible Monitoring Solutions

We boast a team of experienced professionals who can monitor any and every aspect of your network. Our network monitoring systems immediately flag major network failures as well as predictive failures and early warnings, allowing our or your team to have the issue resolved quickly and efficiently before it affects the end user.

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What does this button do again?

We all get excited about new technology. Most IT consultancy companies do good installations, creating a real buzz about your new investment. But afterwards, they disappear, leaving you scratching your head as to which bit does what and why. We don’t do that. We provide training that sticks and support that lasts, so you’ll always know precisely what that button does.

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MANAGED SERVICES

User Training

Empower your team to leverage your technology with Redpalm user training. Our training packages cater to all levels of staff within your organisation and covers a wide range of topics from Office 365 to cyber security awareness.

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MANAGED SERVICES

Data Erasure

The enforcement of GDPR in 2018 put a renewed focus on the importance of data erasure and the significant financial consequences of not complying. Data erasure must be carried out to full effect and with Redpalm we guarantee offsite and onsite data erasure that meets National Cyber Security Centre (NCSC) regulatory standards.

 

Secure Data Erasure Solutions

At Redpalm, we offer secure data erasure solutions to make sure all your confidential data, such as emails and private documents, financial records, and other crucial business information are securely erased from your storage and cannot be hacked or leaked.

For nearly a decade, Redpalm’s data erasure solutions offer a quick, certified, and trusted method to fully wipe information from SSDs (solid-state devices) and HDD (hard disk drives). Our offsite and onsite data erasure methods adhere to all the regulatory standards enforced by the NCSC, ensuring that once the data is erased, it cannot be recovered.

 

Data Erasure Verification Solutions

Are the data erasure techniques used by your organisation 100% effective? At Redpalm, our managed service IT experts can help you verify your processes and provide added protection whilst disposing of or repurposing your end-of-life hardware. We also offer a detailed report mentioning the efficacy of your data erasure techniques.

With a decade of experience in outsourced IT management, our experts have the skills and knowledge to securely erase data from any storage device. Our Northampton team puts us in prime position to service our clients across the Midlands and London

Our team goes beyond common data storage and completely examines other components that commercial software is otherwise unable to read. After verifying your data erasure techniques, you can use them moving forwards with complete confidence that your devices and data is secure.

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MANAGED SERVICES

Hardware Break-Fix

In the event of a hardware failure we can offer a hardware break-fix contract for your servers, networking equipment and much more. Starting with a 4hr on-site engineer and parts SLA, to get you up and running as quickly as possible.

 

Our Hardware Resources

Boasting an array of resources along with a skilled team of IT professionals, each with unrivalled expertise, Redpalm has the experience to analyse your equipment and hardware, offer insightful and customised recommendations, and develop an optimal blend of these elements to match your business needs.

At Redpalm, we also offer you lifecycle management solutions to make sure your business’ managed IT is up-to-date with the most recent hardware and warranty renewals. With our lifecycle management solutions, your business can decrease the load of time-consuming tasks, increase accuracy and predictability of budget forecasting, and focus more on generating revenue-driven outcomes.

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The perfect recipe for recovery

It’s not about failing, it’s how you recover that counts. When was the last time you performed a disaster recovery test and everything went according to plan? We can build your unique recovery recipe using our carefully concocted mix of knowledge, expertise and experience.

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MANAGED SERVICES

DRaaS and BaaS

We offer a range of DRaaS (Disaster-Recovery-as-a-Service) and BaaS (Backup-as-a-Service) solutions so in the event of a systems failure, we can get your organisation back on its feet within an agreed time, recovering the data and files required for normal operations dating back to a specific point in time that you decide.

Our backup systems also integrate with your SaaS (Software-as-a-Service) platforms, putting you in the driver’s seat when it comes to data control and protection.

 

We Reinforce Business-Critical IT Systems for Your Organisation

Redpalm offers next-gen IT business continuity and disaster recovery solutions. With our tried and tested DRaaS solutions, you can reduce data loss and recover your business-critical systems in a quick and streamlined manner. Our solutions offer added security against events like ransomware and system failure which can halt your normal operations.

From consultation and planning to complete data restoration on your business-critical systems, Redpalm’s DRaaS solutions secure your IT infrastructure and ensure your business surpasses your RPOs (Recovery Point Objectives) and RTOs (Recovery Time Objectives).

With our DRaaS solutions, you can easily replicate your mission-critical data in real-time, recover secured virtual servers in a streamlined manner, and transfer crucial data to cloud storage to minimise downtime and have the operation running as normal in record time.

 

We Are Your Trusted Disaster Recovery Partner

At Redpalm, our team comprises of seasoned professionals with hands-on technical expertise in handling disaster recovery for operations of all sizes, in both the private and public sector. Stationed in Northampton our team is well equipped to service clients across the UK.

With our latest DRaaS solutions, our experts help your business’ IT department to create an end-to-end business continuity plan.

Although we hope you’ll never need them, our NOCs (Network Operations Centres) operate 24/7, giving you access to our highly experienced disaster recovery professionals who can work with you to execute your business recovery plan in an emergency.

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MANAGED SERVICES

Managed Backup Solutions

Data is the lifeblood of every business and has to be easily accessible at all times. Therefore, you need a robust backup system in place to minimise downtime and ensure no data is lost.

A bulletproof backup system is an insurance policy that, in an emergency, could prevent critical data loss that could seriously damage your business.

With Redpalm’s cutting edge managed IT services, you can be assured that your data is in safe hands and will be restored as quickly as possible after an emergency. Our managed IT experts also ensure that your data is backed up on a daily, weekly, and monthly basis so that you can access it at any point in time.

 

Why Leverage Our Managed Backup Solutions?

Unlimited Data Restoration

Accidentally wiped out all your crucial data and have no clue how to restore it? Redpalm have got you covered!

With our managed IT support, we can help you restore your lost data with ease. Once on board with our managed backup solutions you have access to our team whenever you need, with no limit placed on how many data restoration requests you can make.

24/7 Data Backup

Your business’ data – made up of confidential information, files, databases and emails are crucial to day to day business operation. What would losing even a small percentage of information mean for your business?

This is exactly why our managed IT services are available 24/7, irrespective of the type of disaster, allowing you to restore normal operations, in some cases before anyone within the business realises what’s happened.

Protected Cloud Backup

When you backup your data with Redpalm, we make sure all your backups are safe and secured by using the latest cyber security technologies, and are available wherever you are in the world through use of our cloud backup solutions.

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