Managed Services

Your IT should empower you to do more and do it faster and better. It shouldn’t be slowing you down but sometimes that’s what happens as routine IT tasks build up and system errors and issues divert your attention from the actual running of your organisation. That’s where our managed IT services can make all the difference.

1st, 2nd and 3rd line support, backup checks, on-site engineers, user training and much more are all part of the service saving you time and ensuring your organisation can keep running smoothly.

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MANAGED SERVICES

1st, 2nd and 3rd line support

Our 24/7 service desk ensures that you get the support you need exactly when you need it. You won’t be passed from pillar to post as our experienced service desk analysts offer a single point of contact for 1st, 2nd, and 3rd line support across a range of technologies and vendors. This is in addition to the provision of vendor escalation.

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MANAGED SERVICES

Pro-active network monitoring

How well are your IT services performing? Are you aware of all the potential risks ahead of you when it comes to your IT infrastructure and software? These are the questions we can answer for you with our proactive network, server and application monitoring. When we see trouble ahead we’ll remediate, advise you and present a plan of action to avoid future problems.

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What does this button do again?

We all get excited about new technology. Most IT consultancy companies do good installations, creating a real buzz about your new investment. But afterwards, they disappear, leaving you scratching your head as to which bit does what and why. We don’t do that. We provide training that sticks and support that lasts, so you’ll always know precisely what that button does.

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MANAGED SERVICES

User Training

Empower your team to leverage your technology with Redpalm user training. Our training packages cater to all levels of staff within your organisation and covers a wide range of topics from Office 365 to cyber security awareness.

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MANAGED SERVICES

Data Erasure

The enforcement of GDPR in 2018 put a renewed focus on the importance of data erasure and the significant financial consequences of not complying. Data erasure must be carried out to full effect and with Redpalm we guarantee offsite and onsite data erasure that meets National Cyber Security Centre (NCSC) regulatory standards.

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MANAGED SERVICES

Hardware break-fix

In the event of a hardware failure we can offer a hardware break-fix contract for your servers, networking equipment and much more. Starting with a 4hr on-site engineer and parts SLA, to get you up and running as quickly as possible.

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The perfect recipe for recovery

It’s not about failing, it’s how you recover that counts. When was the last time you performed a disaster recovery test and everything went according to plan? We can build your unique recovery recipe using our carefully concocted mix of knowledge, expertise and experience.

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MANAGED SERVICES

DRaaS and BaaS

We offer a range of DRaaS (Disaster-Recovery-as-a-Service) and BaaS (Backup-as-a-Service) solutions so in the event of a systems failure, we can get your organisation back on its feet within an agreed time, recovering the data and files required for normal operations dating back to a specific point in time that you decide.

Our backup systems also integrate with your SaaS (Software-as-a-Service) platforms, putting you in the driver’s seat when it comes to data control and protection.

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