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What to Look Out for When Choosing a Managed Services Provider

How To Choose a Manged Services Provider – What to Look Out For

Organisations in 2020 are focusing more on rapid business growth via digital transformation. In order to keep up with changing online trends, businesses are constantly integrating new programs, applications, devices, and systems – the maintenance of which needs vigilant monitoring.
With so many new technologies and processes, it makes sense for companies to reach out to a Managed Services Provider (MSP) to help them ensure that their IT infrastructure is operating at peak efficiency and that someone is on hand to fix the issue, should one arise.
By partnering with a professional MSP like Redpalm, you can rest assured that all your IT support needs are taken care of, thereby allowing your IT team to devote more time to mission-critical business operations.
A managed services company also offers additional IT support services, such as implementing and testing business continuity and disaster recovery plans, cyber security, and smart IT relocation, to name a few.
However, when choosing an MSP for your business, there are certain aspects that you need to consider to ensure you’re finding the best fit for you.
In this piece, we take a look at the top 5 factors that your business needs to look into before investing in managed services.

24/7 Service Desk

System downtime or data breaches can happen at any time, day or night so you need to ensure that your Managed Services Provider is delivering IT support around the clock.
At Redpalm, we operate a 24/7 service desk to make sure that your business receives the support it needs, exactly when it is required. We also offer a single point of contact to manage your support through 1st, 2nd, and 3rd lines of support.

Complete Understanding of Your Business

It goes without saying that every organisation is unique and follows a different business model.
That said, when looking for IT support services, select a provider who understands your business functions and requirements. When your managed services provider knows your business inside and out, only then will they be able to offer IT solutions that work for you.
To discover how our managed IT solutions can help transform your business, you can call us on 0333 006 3366 or email us at

Pro-active Network Support

Partnering with an MSP is much more than simply providing IT support during a system failure or security breach.
A professional managed services company like ourselves can identify potential risks ahead of time by performing pro-active network and application monitoring. As your IT support team, when we notice possible threats, we offer a detailed analysis of the issue along with a plan of action to minimise the potential risk.

Reliable Backup and Disaster Recovery Solutions

When it comes to choosing an MSP for your IT team and business, one of the crucial services you need to look out for is BaaS (Backup-as-a-Service) and DRaaS (Disaster-Recovery-as-a-Service).
In the event of a data breach, these services allow your managed IT service provider to quickly recover your files and other data to ensure your business is operational as quickly as possible.
If you want to find out more about how an up to date backup and disaster recovery solution can help your business, get in touch with the technical experts at Redpalm.

Competency and Technology Focus

Once you’ve decided to partner with an MSP, it is essential that you look for someone who can identify your core competencies and align with your business requirements.
It is equally important they get a complete understanding of your systems, resources, and processes, and determine which IT solutions fit your business needs.
At Redpalm, with our years of experience and expertise, we help you get the right technology that not only fuels your productivity but also gives you the tools and support to take your business to the next level.

Get in Touch With Redpalm for Reliable, Integrated Managed IT Services

If you have been searching for professional IT support services based in Northampton and operating across the Midlands, then get in touch with us today!
With decades of experience, we take pride in the IT solutions offered by our team and are confident that irrespective of your requirements, we can help your business stay ahead of the competition.
Contact us to find out more about how we can work together.