What We Deliver
Stay on top of IT issues by using our managed monitoring services to help maximise uptime and performance. As an organisation, you want to make the most of your IT investment. To do this, it’s important to keep an eye on your systems – so you can put issues right before they disrupt your organisation.
That’s why at Redpalm, we offer proactive monitoring for your systems and infrastructure – from hardware to servers and from antivirus (AV) to backups – for signs of trouble.
Issues are automatically logged as tickets in our service desk, and then assigned to an engineer to investigate. And if there are recurring problems, we can flag them for attention in our monthly meetings, so that you can take the appropriate action.
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Your Guide to Proactive IT Monitoring
Download Now to better understand how the challenges presented in your IT environment can be addressed, and how using an IT Managed Service Provider like redpalm can take the stress of dealing with them away from you and your team.
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Impact of Proactive Monitoring
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4042
Proactive monitoring alerts remediated in the last year
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45%
Reduction in critical IT incidents with proactive monitoring in place
Proactive IT Monitoring: Benefits To You
Protect Against Malware
To help reduce risks from malware, we can monitor your anti-virus (AV) to help ensure it’s running and up to date. Our monitoring solution checks to see whether AV is installed, configured correctly, and virus definitions are up to date.
Flexible support
We can tailor our support services to your needs as an organisation, depending on your size, budget and organisational goals.
Ensure Backups Are Working
Because business continuity is so vital, we don’t only rely on automated email confirmation that backups are successful. We also check them manually, and we test restores on a monthly basis.
We Aim to Offer Value
At Redpalm, our managed services can help you to keep on top of threats – providing services you may not have the resource to manage in-house yourselves.
Monitor Your Servers
We use automated software to monitor servers. For example, if a machine is offline, you’re missing software patches, or you’re running low on disk space, we can respond. We monitor all types of servers, whether they’re physical, virtual, hypervisor hosts, or in the cloud.
We Advise On Solutions
At Redpalm, we don’t want to sell you cumbersome security solutions which will be difficult for your organisation to manage on a practical level. Instead, we help you to find the right solutions for your needs.
Our Approach to Proactive IT Monitoring
Personal service
Working with redpalm you get the personal touch, by having a dedicated client manager and a technical engineer assigned to your organisation. Regular in person or remote video meetings enables collaboration with projects or issues.
Trusted with security
Redpalm is a certification body for Cyber Essentials & Cyber Essentials Plus, and a partner within the National Cyber Resilience Centre Group.
Partnerships you need
Redpalm have long-standing relationships with a wide range of respected IT vendors, helping solve your IT challenges.
Technical experts
Redpalm is a Managed Service Provider (MSP) and a leading Microsoft partner. All our engineers are Microsoft certified, ensuring we have the knowledge and expertise to resolve your problems quickly.
Our reach is wide
Redpalm helps hundreds of organisations across various sectors; From international shipping services to a global network of IT engineers.
Value for money
Redpalm’s aim is to provide excellent value for money. We pride ourselves in being able to provide support and advice on the right technology.
24/7/365 IT System Monitoring
Book Free IT Review
Our round-the-clock monitoring service keeps your network, servers and endpoints healthy. We identify and resolve issues before they become outages, ensuring maximum uptime and complete peace of mind.
Proactive Monitoring
Continuous monitoring of workstations and servers with automatic updates and threat protection.
Our Recent Awards & Accreditations
We’re a certification body for Cyber Essentials and Cyber Essentials Plus, and a Cyber Essentials partner for the East Midlands Cyber Resilience Centre – so you can trust us to help keep you secure
Frequently Asked Questions
With proactive monitoring, we continuously watch over your full IT infrastructure, from hardware and servers, to antivirus (AV), backups, and network devices, to detect early warning signs of trouble before they cause outages.
We monitor for issues like servers being offline, missing software patches, low disk space, hardware failures (e.g. network switches, hypervisor hosts), antivirus not running or outdated, and failed or incomplete backups.
Issues are automatically logged as tickets in our service desk and then assigned to an engineer for investigation, meaning you don’t need to manually report problems.
Yes, we don’t just rely on automated backup confirmations. We manually check backups and perform monthly restore-tests so you can be confident data is actually recoverable if needed.
Yes, we monitor all types of hardware. With our service-level agreements (SLAs), we can send an engineer with parts to site in as little as two hours (or next business day, as appropriate).
By catching issues early and remediating them before they escalate, proactive monitoring significantly reduces the risk of critical incidents and unplanned downtime, helping you get maximum value from your IT investment while maintaining high performance and stability.
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Experts in Cyber Security and Managed IT Services
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Certified Professionals – Our team consists of certified experts in Cyber Security and IT Management.
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24/7 Support – Our team is available around the clock to provide assistance and resolve any IT issues you have.
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Proven Success – Our case studies demonstrate how we have transformed IT environments and improved Cyber Security for our clients.
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Trusted Partnerships – We have established partnerships with leading technology vendors, providing access to the latest tools and solutions.
