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5 Factors for Choosing An IT Managed Services Provider (MSP)

In 2024, organisations are focusing more on rapid business growth via digital transformation. To keep up with changing online trends, businesses are constantly integrating new programs, applications, devices, and systems – the maintenance of which needs vigilant monitoring.

With so many new technologies and processes, it makes sense for companies to reach out to an IT Managed Services Provider (MSP) to help them ensure that their IT infrastructure is operating at peak efficiency. Moreover, it’s helpful to have someone on hand to fix any issues, should one arise.

By partnering with a professional IT managed services company like Redpalm, you can rest assured that all your IT support needs are taken care of. This allows your IT team to devote more time to mission-critical business operations.

A managed IT services company also offers additional IT support services, such as implementing and testing business continuity and disaster recovery plans, cyber security, and smart IT relocation, to name a few.

However, when choosing a service provider for your business, there are certain aspects that you need to consider to ensure you’re finding the best fit for you.

In this piece, we take a look at the top 5 factors that your business needs to look into before investing in an IT Managed Services Provider.

1) 24/7 Service Desk

System downtime or data breaches can happen at any time, day or night so you need to ensure that your IT Managed Services Provider is delivering support around the clock.

At Redpalm, we operate a 24/7 service desk to make sure that your business receives the managed IT support it needs, exactly when it is required. We also offer a single point of contact to manage your support through the 1st, 2nd, and 3rd lines of support.

2) Complete Understanding of Your Business

It goes without saying that every organisation is unique and follows a different business model.

That said, when looking for IT support services, select a service provider who understands your business functions and requirements. When your IT managed services provider knows your business inside and out, only then will they be able to offer IT solutions that work for you.

3) Pro-active Network Support

Partnering with an IT Managed Services Provider is much more than simply providing IT support during a system failure or security breach.

A professional managed services company like ourselves can identify potential risks ahead of time by performing proactive network and application monitoring.

As your managed IT support team, when we notice possible threats, we offer a detailed analysis of the issue along with a plan of action to minimise the potential risk.

4) Reliable Backup and Disaster Recovery Solutions

When it comes to choosing an IT Managed Services Provider for your IT team and business, the crucial services you need to look out for are BaaS (Backup-as-a-Service) and DRaaS (Disaster-Recovery-as-a-Service).

In the event of a data breach, these services allow your IT Managed Services Provider to quickly recover your files and other data to ensure your business is operational as quickly as possible.

If you want to find out more about how an up-to-date backup and disaster recovery solution can help your business, get in touch with the technical experts at Redpalm.

5) Competency and Technology Focus

Once you’ve decided to partner with an IT Managed Services Provider, it is essential to look for someone who can identify your core competencies and align with your business requirements.

It is equally important they get a complete understanding of your systems, resources, and processes, to determine which IT solutions fit your business needs.

At Redpalm, with our years of experience and expertise, we help you get the right technology that not only fuels your productivity but also gives you the tools and support to take your business to the next level.

Choose Redpalm as Your IT Managed Services Provider Today!

When selecting your Managed Service Provider (MSP), there are multiple factors that you need to consider. However, you can further streamline this process by working with professional IT managed service companies. 

If you have been searching for professionally managed IT support services based in Northampton and operating across the Midlands, then Redpalm is here for you!

With decades of experience, we take pride in the managed IT solutions and services offered by our team, like proactive monitoring, IT audits and health checks, identity and access management and more. 

We are confident that irrespective of your requirements, we can help your business stay ahead of the competition.

Contact us to find out more about how we can work together.