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Everything You Need to Know About Unified Communications

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6 July 2021

With the constant evolution of technologies, work is no longer restricted to an office desk and computer. Software and programs like cloud computing let employees easily share their skills and expertise with nothing more than a device and reliable internet connection.

With more and more employees working remotely, companies need to rely on advanced tools and systems to make work possible for all employees. However, to avoid overwhelming your team members with different systems in one go, unified communications is an excellent solution that you could consider.

At Redpalm, our vast experience in all fields related to IT allows us to understand the many advantages of this solution. In today’s blog, we’ve put together a short guide to help you better understand what unified communications are and all that it entails.

Let’s take a look.

What Is Unified Communications?

Unified communications (UC) is the integration of multiple communication tools including voice and video calls, instant messaging (IM), file sharing, contacts and other features in one simple-to-use platform. With this solution, the main goal is to improve your overall productivity and user experience.

By using unified comms, a user can easily switch from one form of communication to another at one go, across multiple devices. This means that in a single session, a user will be able to switch between a phone, laptop or tablet quite easily.

Additionally, with third-party software such as project management included in this solution, unified communications platforms allow the centralisation of resources to bring about better efficiency in your daily operations.

How Does Unified Communications Work?

A unified communications environment usually requires the support of back-end systems that facilitate integration among different services. 

These are usually management systems that improve the efficiency and collaboration of your existing network. Moreover, unified systems with their components can be utilised in on-premise and cloud software. 

However, when used with cloud-based systems, UC services are called Unified Communications as a Service (UCaaS), which is slowly gaining traction due to its various features.

What’s more, seamless unified communications also offer a high level of interaction across the workforce. Put simply, irrespective of your current location, any team member or employee can securely access the company’s resources and further communicate and collaborate with other members.

The Benefits Of Unified Communications

The biggest advantage of unified communications is its ability to seamlessly support and encourage communication across multiple mediums while also improving productivity. 

However, aside from these, it also has several other advantages that it brings to the table. They are:

1. Improved Efficiency And Productivity

By making it easier for employees to save time on simple tasks, unified communications make work more efficient. With the possibility of working from any location, through a unified communications platform, employees can focus on work and attend any important meeting or calls without requiring any special set-up from their company’s IT department.

2. Reduced Costs

With the use of Voice over the usual IP technology, unified communications make integration of different communications platforms possible. This means that reliance on the old-school telephone is no longer required.

Additionally, many companies can save up to 40% in real cost savings with the integration of this solution into their operations.

3. Improved Customer Service

Any customer who gets in touch with your organisation will always request to speak to a particular person or department to help them with their questions or issues. 

With unified comms, whether you’re in the office or out, your customers can be redirected to your preferred device and can easily get in touch with you. Additionally, if you’re unable to receive the call, ring groups can be set up which will assign the next suitable person to speak to the customer.

Through this transparency in terms of the availability of your colleagues, unified communications prevent your customers from being put on hold. It also offers immediate communication by transferring their call to the next best-qualified person in your organisation.

By working with a good unified communications provider like Redpalm, you can easily sync contacts from the main portal across your corporate network.

4. Sanctions A Remote And Mobile Workforce

In the past few years, there’s been a noticeable difference in the way we work with many companies and employees opting for remote and mobile working. In the absence of communication tools and software like unified comms, this transition may have been difficult for many. 

This means that one of the biggest benefits of integrating unified communications in the workplace is that it sanctions a remote and mobile workforce, enabling you to continue with daily operations more efficiently.

With this and the added advantages of improved customer service, reduced costs and overall workplace improvement, unified communication brings numerous benefits to your work environment.

5. Improved Security

Typically, having disparities in your communication systems can lead to your organisation becoming more vulnerable. 

One of the biggest benefits of unified comms is the endless collaboration possibilities without any security vulnerabilities. By using a unified communications platform, you can easily ensure data security. 

A unified communications as a service (UCaaS) solution allows you to encrypt all your calls and communications, reducing the risk of security breaches and data leaks. 

6. Enhanced Service Reliability

The best thing about unified communications platforms is how they can help you boost performance and improve user satisfaction with your services. 

UC systems offer the ideal service touchpoint that is both reliable and always available. Ensuring your team members are equipped with the right tools makes the quality of communication much more superior. 

7. Scalability

Unified comms are designed to grow alongside your business. Since all communication tools are integrated into one service, it is much simpler to add or remove users and access important features. 

Whether you’re expanding your business or scaling down temporarily, UC systems can effectively adapt to your needs without any additional costs or disruptions. 

Contact Redpalm For A Tailored Unified Communications Package For Your Business

With a do-it-all platform like unified communications, you can enhance your business’ way of communicating effectively and improve other areas as well.

Redpalm is a Managed Services Provider (MSP) that offers exceptional IT and cybersecurity solutions to optimise business operations. 

With our immense industry expertise and experience, you’ll have a business communication plan that is perfectly tailored to your organisation’s needs.

We also offer a variety of services such as incident response, proactive monitoring, identity and access management, vulnerability assessments and so much more.  

To find out more about our solutions, get in touch with us today!

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