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9 March 2021
IT Service Management (ITSM) is a term that refers to implementing, delivering, and managing IT services to meet the needs and requirements of a business.
An ITSM system tries to meet all the operations-related needs in the best possible way to ensure that processes, roles, and technologies are managed effectively to provide maximum value for the business.
That said, many businesses rely on various ITSM tools to make this process easier and more efficient. Since this service solution permits employees and team members to communicate better with IT-related software, it generates great results without having to rely on complicated methods.
ITSM Solutions for businesses bridges the gap between IT and customers or users to save time, costs, and energy.
At Redpalm, we understand the need to get the most out of your IT environment through your ITSM system. That’s why, we believe that selecting the right ITSM software vendor can make all the difference for your business’ efficiency and operations.
In this article, we’ve put together some tips to help you choose the perfect IT service management solutions for your business.
Let’s take a look.
1. Recognise Your Business’ Requirements
A solid understanding of how ITSM solutions for businesses work is essential before you shortlist vendors. Since there are many frameworks of ITSM, different vendors may have various options available in their solutions suite. While all these solutions can be helpful, not all of them will be useful and relevant to the essential requirements of your business.
Since ITSM works with you to iron out inconsistencies for better workflow, narrowing down these solutions can help you identify the processes that need to be worked upon.
Moreover, in the offered services, there may be a possibility that certain techniques already exist in your current IT infrastructure. Here, understanding your business needs can help you select the best IT service management solution and add great value to your business.
2. Conduct A Maturity Assessment
After recognising the requirements of your business, conducting a maturity assessment can help you understand how much change your business can effectively handle.
From the various available ITIL processes, after researching the ones offered by your ITSM software vendor, an assessment helps understand how many changes your business can adapt to or handle at once. From problem management and cyber security to incident management and disaster recovery, many processes can prove beneficial for your business’ IT.
Furthermore, the end result of the maturity assessment will provide you with advice and insight that can help you move forward in selecting the right service management solution.
The guidelines this assessment provides ensure that the solutions you choose align with your business goals and operations.
3. Assess and Gauge Your ITSM Vendor’s Significance as a Business Partner
Choosing an IT service management tool involves committing to a vendor. You aren’t simply choosing the service, you’re also trusting the partner with whom to do business. By making sure they’re reliable, you can rest assured that the vendor follows through on their commitments.
The ITSM tools you pick will be used over a significant period, meaning the vendor you choose to work with essentially serves as a business partner. However, a vendor may evaluate your business based on its credibility to decide the extent of their commitment.
For example, a medium or small-sized enterprise won’t receive as much dedication as a well-established company would. This means that assessing and gauging your vendor’s significance becomes important to identify how dependable they would be as your business partner.
Since there may be many businesses similar to yours in terms of size and functioning, reaching out to them can be beneficial in shortlisting the right service management solutions.
Make sure you talk to a reference or a peer with a similar business profile as yours. The needs and requirements of their company will be along the same lines as yours, making it easier for you to move forward with the process.
4. Strive For Improved Customer Service
One of the desired results of implementing ITSM solutions for businesses is to increase self-reliance and improve the IT-business relationship. This makes it crucial for IT organisations to understand how their offered service management solutions can ease and facilitate such improvements.
From customisable IT service portals to solutions that make it easier for support analysts to gather information and enhance the end-user experience, your ITSM software should allow you to focus on improving customer service.
Moreover, having comprehensive reporting that shows your IT’s impact on the business and overall IT infrastructure can help you stay aware of the process and its facilitation.
Since these aspects are crucial, they also influence the way your business is perceived based on the provision of its IT services. This makes customer service an important area that needs to be prioritised.
5. Consider Usability and Ease of Configuration
When you’re choosing ITSM solutions for business use, you need to look at user experience features and ease of configuration.
A Graphics User Interface (GUI) based ITSM system will make it easier for administrators to manage and customise workflows. This will eliminate the need for costly development resources.
In comparison, if you require coding-based ITSM tools, you need to set aside part of your budget for external development resources, training, and more complex project management.
6. Evaluate On-Premise vs. Cloud-Based
Choosing between an on-premise and cloud-based system is an essential step in selecting ITSM solutions for business. Each of these ITSM systems has its own advantages and drawbacks, so you need to carefully evaluate both options before making your decision.
On-premise ISTM tools are great if your business needs a high level of control over business data and operations. They provide better security and compliance with regulatory requirements, but they can also be a bit costly.
In comparison, cloud-based systems are well-suited for businesses that need to access their data remotely. They’re more cost-effective as they require less hardware and maintenance when compared to on-premise systems. However, they may also be less secure than on-premise ITSM tools.
7. Consider Your Budget
When you’re examining ITSM solutions for businesses and comparing ITSM software vendors, cost-effectiveness is another key factor you need to consider.
There are many pricing and licensing models in the ITSM system market, each with its own advantages and drawbacks. By understanding them, you can make an informed decision when choosing an ITSM tool for your business.
It’s also very important to calculate the Total Cost of Ownership of the ITSM system. This would include all the direct and indirect costs incurred by the software across its lifespan. For example, the cost of acquisition, implementation, maintenance, support, upgrades, and user training.
Contact Redpalm for ITSM Solutions for Business
Integrating a new ITSM system isn’t isolated to technology, it’s much more than that. It brings forth changes in the organisational and cultural structure to improve the way you deliver services.
By following a solid plan for ITSM implementation, you can ensure the success of your integrated solution.
When it comes to choosing IT service management solutions, relying on a professional IT support company can help you stay assured, especially in terms of bespoke services and devoted commitment.
At Redpalm, our vast experience and expertise allow us to help you get the right IT solutions for your business. We provide you with the latest IT support and security solutions to empower your business.
We also offer various services such as vulnerability assessment, IT user support, proactive monitoring and IT audits and health checks to protect your business.
To learn more about our services, click here or contact us to schedule an appointment today!
