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5 Ways Remote Managed IT Services Optimise Remote Working

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27 May 2020

The COVID-19 pandemic brought about a massive change in the way many businesses operated, with millions being encouraged to work from home to promote social distancing. 

While some employees settled in nicely to working remotely, much of the global workforce struggled to adjust to this new working pattern.

We all know that when people work from home, there’s more room for distraction and fewer ways to engage and interact with colleagues. Add self-isolation to the mix and you risk your team being far less productive.

To deal with the challenges, as an IT manager or business owner, you need to experiment with new ways to collaborate and manage your employees. You need to enable more ways to connect and interact with them so that workflow isn’t disrupted and productivity is maintained or even exceeded.

At Redpalm, we have put together a list of 5 ways remote managed IT services can help you stay connected while working from home.

Let’s take a look!

1. Provides Necessary Technology Integration And Support

This is a no-brainer. If you want your team to be productive when working from home, it is important to equip them with the necessary technology integration and support.

Make use of project management applications like Trello and Asana, messaging applications like Microsoft Teams, Google Hangouts and Slack, and video conferencing applications like Zoom and Skype for Business.

The biggest roadblock in providing consistent IT support when working remotely is differences in working hours. Your employees may be in different time zones or follow different flexible schedules.

With managed IT services, you can provide 24/7 remote managed IT support. As a result, remote working employees can get immediate help when they encounter any technical issues, minimise downtime and boost productivity.

2. Enhanced Cybersecurity for Remote Workplaces

When you’re working remotely, different employees may connect using less secure networks. This can result in a higher risk of cyber-attacks and data breaches. 

Remote managed service providers (MSPs) use various strategies and measures to safeguard your data and network, which is crucial when working remotely. For example, MSPs may use cybersecurity tools or techniques like multi-factor authentication (MFA) to add an extra layer of security. 

Technology alone is not able to protect your business against cyber threats as ignorance or human error could also cause equal damage. As such, IT remote services include regular security protocol updates and employee training, to defend your network and IT infrastructure against new threats. 

3. Facilitates Communication and Collaboration

To get the best output, it’s all about how you communicate. When working from home, effective communication and collaboration are everything. Through remote managed IT services, you can provide the ideal tools and technology to your team for seamless collaboration.

With Unified Communication technology, you can integrate different communication methods to streamline employee interactions. This handy feature allows you to eliminate the complexity involved with using multiple different tools.

IT remote services go a step above and beyond basic communication by providing your business with top-of-the-line collaboration tools. With their help, your team can easily work on projects together, no matter their geographical locations, as if they were in the same physical office space.

Moreover, managed service providers (MSPs) also ensure that these tools are well-integrated with your business’s current systems and workflows. This allows for a smooth and seamless transition and user experience. 

4. Customised IT Solutions for Diverse Needs

Owing to diverse structures and operations, most organisations demand a bespoke approach to IT remote services. 

Remote managed IT services are phenomenal at recognizing as well as adapting to these specific requirements. Not only this, but they also offer customised solutions to satisfy your needs as an organisation. 

MSPs are renowned for their scalability, which allows your IT infrastructure to grow or shrink based on business needs. By understanding that different industries have varied needs and requirements, these remote managed services can offer industry-specific solutions. They also ensure compliance with relevant standards and regulations.

Beyond compliance, by designing custom solutions based on the needs of specific industries, MSPs are able to boost efficiency and give your business a competitive edge. Additionally, they also provide training and support to ensure IT tools are used optimally and maintain compliance. 

5. Proactive Maintenance and Upgrades

In remote work environments, maintenance and upgrades play a crucial role in ensuring continuous productivity and security. IT remote services do not just respond to problems, they anticipate them in advance to prevent them from occurring altogether. 

The constant monitoring of your IT systems by your MSP acts as the foundation of proactive maintenance. Using predictive analysis, issues are detected early on and resolved before they escalate. Moreover, regular monitoring also helps with optimising your system performance.

Additionally, remote managed services ensure that your hardware and software components are upgraded regularly. With new features and improvements, you will be able to increase productivity and improve user experience. 

As a result, managed IT services create an IT environment that is conducive to the dynamic lifestyle of remote working. This allows your business to focus on what matters without any IT issues getting in the way.

Choose Redpalm for Top-Tier Remote Managed IT Services and Cybersecurity

When working from home, there is an increased chance that your business network is exposed to cyber-attacks. 

It is therefore important to ensure that the technical end of your business is as robust as it can be. With Redpalm, our remote managed IT services enable you to achieve this security along with the necessary tech support and advice.

We offer IT support and business cyber attack recovery for clients across the UK, primarily focusing on Northampton, London, Milton Keynes, Leicester, Peterborough and Warwick.

Contact us today to find out how to make your business more secure and protect you from all possible digital threats.

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