Managed IT Services
Trust us to provide a range of managed IT services – from user support to monitoring and backups
At Redpalm, we have over 10 years experience supporting charities across the UK. We aim to provide that personal service and trusted expertise, giving you that all-important peace of mind.
- Personal service: We offer regular meetings with a dedicated member of our team.
- Peace of mind: All our engineers are Microsoft-certified, and we’re also a certification body for Cyber Essentials.
- Value for money: A managed service can help you avoid the need to maintain IT skills in-house – especially when you don’t have the resource to reliably manage those services all year round.
Managed IT Services
IT User Support
We can tailor our IT support services to your needs as an organisation, depending on your size, budget and organisational goals. We offer responsive and proactive support.
- Service Desk
- 3rd line support
- On-site support
Proactive IT Monitoring
We offer proactive monitoring for your systems and infrastructure – from hardware to servers, and from antivirus (AV) to backups – for signs of trouble.
Issues are automatically logged as tickets in our service desk, and then assigned to an engineer to investigate.
And if there are recurring problems, we can flag them for attention in our monthly meetings, so that you can take the appropriate action.
Backups & Disaster Recovery
Redpalm provides managed business continuity services.
From daily backup checks and file recovery, to server restores or full site failover with standard SLA times of two hours.
All to help you minimise reputational and financial impact.
At Redpalm, we pride ourselves on our technical expertise and our friendly, personal service. Please get in touch to find out more.
What customers say
Redpalm have been our IT managed service partner since 2016. We have since migrated most of our systems to cloud-based solutions, enabling us to respond quickly to the challenges of hybrid working. Redpalm understand our needs as a national charity and help us to achieve best value from our IT investment. Their friendly staff are always willing to help and consistently achieve positive feedback from our users.
At The Ramblers, we’ve utilised just some of the support services Redpalm offer when we selected them as our IT Provider 6 years ago. We are continually impressed with the technical knowledge they have, and the friendly nature it comes with. We’ve recently undertaken several security and infrastructure projects with Redpalm – The design, planning and implementation of those projects all went to plan with no issues, and within the agreed timescales.
Redpalm have been amazing in assisting us to bring our IT to a position where we are now more streamlined, secure, and robust. The staff are professional and very helpful and are always available at the end of a phone or email to answer those questions. As a result of the support of Redpalm, our staff now have a greater knowledge of IT and cyber security, and more robust processes, systems and policies are in place. We are now future proof!
Buying IT equipment through Redpalm makes the procurement journey a breeze; they save us countless hours sourcing parts, and present prices lower than we can find ourselves.
Redpalm have quickly proven themselves a valued partner. Starting with a smooth professional roll out of an Endpoint management software, they have evolved into a invaluable provider of hardware and services.
Reasons to work with Redpalm
Working with Redpalm you get the personal touch, by having a dedicated client manager and a technical engineer assigned to your organisation. Regular in person or remote video meetings enables collaboration with projects or issues.
Redpalm is a Managed Service Provider (MSP) and a leading Microsoft partner. All our engineers are Microsoft certified, ensuring we have the knowledge and expertise to resolve your problems quickly.
Trusted with security
Redpalm is a certification body for Cyber Essentials and Cyber Essentials Plus, and a Tier 1 partner within the National Cyber Resilience Centre Group.
Our reach is wide
Redpalm helps hundreds of organisations across various sectors; From international shipping services to a global network of IT engineers.
Partnerships you need
Redpalm have long-standing relationships with a wide range of respected IT vendors, helping solve your IT challenges.
Value for money
Redpalm’s aim is to provide excellent value for money. We pride ourselves in being able to provide support and advice on the right technology for your needs, making the most out of your investment.