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In-House VS Outsourced IT Support: Pros & Cons

IT support services play a huge role for today’s businesses as our reliance on technology increases in nearly every aspect of our business operations. From seamless communication to managing and keeping your data secure, an effective IT infrastructure is more important than ever. It also helps you in maintaining productivity, enhancing customer experiences and staying on top of your competition. 

As your business grows, you will inevitably find yourself choosing between in-house or outsourced IT support for your business. However, choosing between the two can be daunting as there is no clear-cut best choice for everyone.

Some businesses may scale effortlessly under the guidance of an in-house IT team, whilst others will find the support of an outsourced IT team to be more beneficial, or vice versa. 

If you are struggling between the two options, we are here to help you out! Whilst we can’t decide for you, we can provide you with the information to make the right choice for yourself. 

In this blog, we will guide you through the benefits that you should consider before deciding between in-house and outsourced IT support for your business.

1. Understanding In-House IT Support

In-house IT support is your internal IT department, consisting of an individual or team of IT professionals. These individuals are directly hired by you and employed by your business, most likely only working for you. This team will focus only on your business and team, helping them to get a deeper understanding of your organisation’s unique processes, networks and more. Access to a wide range of information enables them to make strategies that align with your business objectives.

Additionally, with an IT team available internally, you will typically see a quicker response to any challenges. Not only will the problem be resolved swiftly but you will also have IT professionals who are experts in your systems. For instance, if there is a hardware issue, you will likely have an IT technician handling the issue in person, if they are on site. 

However, due to the growing popularity of remote work and the widespread adoption of cloud computing having an onsite team becomes more difficult to justify. As businesses continue to adapt to evolving work landscapes, many are exploring outsourced IT support for business to complement their in-house capabilities.

2. The Power of Outsourced IT Support

Outsourced IT support for business means hiring an external team to handle all your IT needs. Instead of having an internal team handle tasks like computer problems, software glitches or setting up a new network, you will be have an outside team to get the work done. 

Whilst this may not seem as tempting on paper, the benefits are significant. It is equal to having a trusted partner who is highly skilled in handling all the technical functions of your organisation and is ready to help whenever a challenge arises. 

More and more companies are finding outsourced IT support for businesses to be valuable, and business experts predict this trend will continue until at least 2026. 

An outsourced IT team like Redpalm has an entire team’s worth of experience, for a fraction of the cost of employing your own team. This gives you the benefit of our extensive expertise and a larger pool of resources available, without the costs.

3. Cost-Effectiveness of Each Option

When it comes to your business’ IT support, making a smart and sustainable decision in terms of finances is very important. Hiring a competent in-house IT team comes with its own set of challenges and it will likely take months to find the right candidate. In addition, if you use recruiters, you may have a hefty bill. Once the hiring process is complete, there will be supplementary expenses required for staff training, salaries and benefits. These expenses can add up fast and add a strain on your budget – not to mention added issues with holidays and availability.

On the flip side, outsourced IT support for business can save significant investment, in comparison to an in-house team. You no longer need to worry about extra expenses like office setup, equipment and admin. Plus, you pay for the exact amount of help you require and nothing more. Redpalm offer monthly subscription plans at a set cost, with flexibility built in, allowing you to access expert services on a predictable budget.

4. Access to Specialised Expertise


By building your IT team, you are bringing together a group of tech-savvy individuals who will be focused solely on your business needs. They will be more familiar with your systems, processes and unique demands, potentially leading to more efficient troubleshooting and personalised strategies. However, when it comes to expertise, the scope of the team will be limited by their present and past experiences.

On the contrary, when you partner with a reliable outsourced IT service provider, you are connecting with a far greater network of specialists If a complex issue arises, you will have access to 1st, 2nd and 3rd level IT Support across our whole team, who will resolve any challenge with our tried and tested solutions.

5. Flexibility to Scale When Needed

As your business grows, so will your IT needs. With an internal IT team, you have the advantage of nurturing your team’s skills according to the evolving tech requirements of your business. However, the possibility of scaling up or down is quite limited, as hiring new staff or downsizing your team is not as quick and easy. Scaling up and down can be draining both on business time and resources. 

Conversely, an outsourced IT team has the flexibility of adjusting their level of support. During periods of growth, our team will seamlessly bring in more resources to meet your increased business needs. Similarly, we can adjust levels of support if certain services are no longer required. This adaptability and flexibility ensures that your business operations run smoothly without any interruptions.

Contact Redpalm for Comprehensive IT Support Services Today!

If you’re still struggling to decide whether in-house or outsourced IT support services are the right choice for you, then contact us here at Redpalm. 

The expert team at Redpalm offers a full range of IT services, to ensure your business stays up-to-date with the latest technology, secure online and running at peak efficiency. Some of our services include hybrid IT, technology procurement and cyber security

We also conduct extensive IT audits and health checks to ensure that your business is well-equipped to run smoothly. 

By partnering with our professional IT experts, we can provide everything you need to run your business efficiently. To learn more, visit our services page or get in touch with us today!