Your Guide to Effective Incident Management Process
Incident management seeks to restore services and disruptions in your IT infrastructure as soon as possible. The management process starts with the identification and reporting of the disruption or error and ends when the issue is resolved by an IT service desk professional. [...]
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Microsoft Cloud Solution Provider (CSP) Overview – Redpalm
“Cloud” is no longer just a buzzword! In fact, it has become the primary method of conducting business for the majority of industries. Additionally, cloud computing solutions are revolutionising the profitability dynamics for system integrators (SI), managed services providers (MSP), and IT distributors by transforming their IT expense from capital to on-demand operating expenditure. [...]
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Cyber Resilience Centre Interview with Simon Bridge
We at Redpalm are proud to announce our Co-CEO, Simon Bridge, has been featured in The Cyber Resilience Centre’s Spotlight series. [...]
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How to Maximise Your Business’s Online Security in 2021
2020 was, without a doubt, the most turbulent year, with the majority of businesses compelled to work from home for extended periods. From the IT perspective, however, this meant just one thing - ensuring that a significant focus was shifted towards keeping businesses up and running at all times! [...]
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4 Tips to Choose the Best IT Service Management Solutions
IT Service Management (ITSM) is a term that refers to implementing, delivering, and managing IT services to meet the needs and requirements of a business. [...]
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RTO & RPO Strategies for Disaster Recovery | Redpalm
Organisations offering crucial services to their customers simply cannot afford extended periods of system and network downtime. Having said that, unexpected issues like natural disasters, human error and power outages can happen at any point in time resulting in the loss of valuable time and services. This is one of the primary reasons why every business should not only have a disaster recovery plan in place but also ensure that it’s frequently tested. [...]
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The A-Z of Internet Security: How to Protect Your Business from Digital Threats
The internet is an immensely helpful platform that makes life much easier for us - whether it is for personal or professional use, many individuals rely on the internet every hour of the day. [...]
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Help Desk VS Service Desk – The Major Differences
How would you define the current IT assistance structure in your organisation? Does your in-house IT team resolve customer issues through a break-fix process? Or, does it solely focus on service requests and offer solutions for basic IT problems? [...]
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Out-Of-Hours IT Support – 6 Reasons Why Your Business Needs It
What’s more, getting the job done, offering real-time support and answering urgent matters can become increasingly difficult without proper out-of-hours IT support and management. If you’re unable to provide your clients with the necessary IT support, they might take their business elsewhere. After all, nobody likes waiting for an hour, not to mention an entire day, for a solution. This is where offering out-of-hours IT support can benefit your organisation. [...]
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How Would an IT Audit Benefit Your Business?
The digitised world has brought with it ever-evolving cyber crimes and threats. As cyber crimes become more sophisticated in their approach, vigilant monitoring of your existing IT environment becomes crucial. [...]
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