Proactive IT Support – What Does it Mean & Why is it Important?
When it comes to your business, optimising its overall performance to improve your growth rate is integral. Here, proactive IT support can assist you in outperforming your competitors while also enhancing your customer/client experience. [...]
Read More... from Proactive IT Support – What Does it Mean & Why is it Important?
Read More
Redpalm’s Proven IT Strategy to Boost Your Business
Are you planning on growing your business in the next year or so? If the answer is yes, then you’ll probably be integrating various strategies to ensure you achieve the desired success. [...]
Read More... from Redpalm’s Proven IT Strategy to Boost Your Business
Read More
Your Guide to Effective Incident Management Process
Incident management seeks to restore services and disruptions in your IT infrastructure as soon as possible. The management process starts with the identification and reporting of the disruption or error and ends when the issue is resolved by an IT service desk professional. [...]
Read More... from Your Guide to Effective Incident Management Process
Read More
Microsoft Cloud Solution Provider (CSP) Overview – Redpalm
“Cloud” is no longer just a buzzword! In fact, it has become the primary method of conducting business for the majority of industries. Additionally, cloud computing solutions are revolutionising the profitability dynamics for system integrators (SI), managed services providers (MSP), and IT distributors by transforming their IT expense from capital to on-demand operating expenditure. [...]
Read More... from Microsoft Cloud Solution Provider (CSP) Overview – Redpalm
Read More
Cyber Resilience Centre Interview with Simon Bridge
We at Redpalm are proud to announce our Co-CEO, Simon Bridge, has been featured in The Cyber Resilience Centre’s Spotlight series. [...]
Read More... from Cyber Resilience Centre Interview with Simon Bridge
Read More
How to Maximise Your Business’s Online Security in 2021
2020 was, without a doubt, the most turbulent year, with the majority of businesses compelled to work from home for extended periods. From the IT perspective, however, this meant just one thing - ensuring that a significant focus was shifted towards keeping businesses up and running at all times! [...]
Read More... from How to Maximise Your Business’s Online Security in 2021
Read More
4 Tips to Choose the Best IT Service Management Solutions
IT Service Management (ITSM) is a term that refers to implementing, delivering, and managing IT services to meet the needs and requirements of a business. [...]
Read More... from 4 Tips to Choose the Best IT Service Management Solutions
Read More
RTO & RPO Strategies for Disaster Recovery | Redpalm
Organisations offering crucial services to their customers simply cannot afford extended periods of system and network downtime. Having said that, unexpected issues like natural disasters, human error and power outages can happen at any point in time resulting in the loss of valuable time and services. This is one of the primary reasons why every business should not only have a disaster recovery plan in place but also ensure that it’s frequently tested. [...]
Read More... from RTO & RPO Strategies for Disaster Recovery | Redpalm
Read More
The A-Z of Internet Security: How to Protect Your Business from Digital Threats
The internet is an immensely helpful platform that makes life much easier for us - whether it is for personal or professional use, many individuals rely on the internet every hour of the day. [...]
Read More... from The A-Z of Internet Security: How to Protect Your Business from Digital Threats
Read More
Help Desk VS Service Desk – The Major Differences
How would you define the current IT assistance structure in your organisation? Does your in-house IT team resolve customer issues through a break-fix process? Or, does it solely focus on service requests and offer solutions for basic IT problems? [...]
Read More... from Help Desk VS Service Desk – The Major Differences
Read More
