4 Tips to Choose the Best IT Service Management Solutions
IT Service Management (ITSM) is a term that refers to implementing, delivering, and managing IT services to meet the needs and requirements of a business. [...]
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RTO & RPO Strategies for Disaster Recovery | Redpalm
Organisations offering crucial services to their customers simply cannot afford extended periods of system and network downtime. Having said that, unexpected issues like natural disasters, human error and power outages can happen at any point in time resulting in the loss of valuable time and services. This is one of the primary reasons why every business should not only have a disaster recovery plan in place but also ensure that it’s frequently tested. [...]
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The A-Z of Internet Security: How to Protect Your Business from Digital Threats
The internet is an immensely helpful platform that makes life much easier for us - whether it is for personal or professional use, many individuals rely on the internet every hour of the day. [...]
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Help Desk VS Service Desk – The Major Differences
How would you define the current IT assistance structure in your organisation? Does your in-house IT team resolve customer issues through a break-fix process? Or, does it solely focus on service requests and offer solutions for basic IT problems? [...]
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Out-Of-Hours IT Support – 6 Reasons Why Your Business Needs It
What’s more, getting the job done, offering real-time support and answering urgent matters can become increasingly difficult without proper out-of-hours IT support and management. If you’re unable to provide your clients with the necessary IT support, they might take their business elsewhere. After all, nobody likes waiting for an hour, not to mention an entire day, for a solution. This is where offering out-of-hours IT support can benefit your organisation. [...]
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How Would an IT Audit Benefit Your Business?
The digitised world has brought with it ever-evolving cyber crimes and threats. As cyber crimes become more sophisticated in their approach, vigilant monitoring of your existing IT environment becomes crucial. [...]
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5 Proven Ways to Optimise Your IT Support Desk & Increase Its Efficiency
Over the years, IT service desks have evolved to become an efficient tool to deliver quick support to your employees and customers, whenever required. [...]
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7 Tips to Create a Robust Cyber Security Plan for Your Business
While increasing profit margins is usually the priority, another important goal for every business is boosting scalability. To achieve this, companies, especially start-ups, often require their employees to multitask and manage different roles. This means, businesses may not necessarily have a team of dedicated IT experts working on creating comprehensive cyber security systems. [...]
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5 Business IT Support Priorities You Should Consider
With rapid shifts to digitalisation, it’s become essential for every small and medium business (SMBs) to keep evolving in any way possible to remain competitive. This has resulted in small businesses shifting their priority towards creating a secure remote working environment while also integrating advanced cloud technology. Alongside these shifts, there are various IT support priorities that shouldn’t be neglected as you grow your business. [...]
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How to Find the Right IT Support For 2021
It doesn’t matter whether you’re a start-up or an established organisation with all the required resources, running a business successfully is no mean feat. Taking into account our increasing reliance on technology and other cloud computing solutions and this becomes even more difficult. Moreover, with increasing technological pressure, it becomes essential to find the right IT support to look after your IT infrastructure to ensure you remain functional at all times. [...]
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