Wandle is on track to substantially improve its IT infrastructure via manageable small steps to increase efficiency and functionality.
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Superior IT support services built on improved efficiency
Social housing organisation Wandle owns 7,000 homes and additional commercial properties across 9 of South London’s boroughs. Under pressure to do more with less with its IT support services contract, Redpalm reduced its support costs by over £20,000. This was achieved by first resolving the root causes of IT issues, which cut support calls within just 3 months. Rapid implementation of proactive monitoring, ITIL aligned Service Desk processes and security improvements added to the longer-term cost savings.
“Redpalm’s support involves as much face-to-face contact as we need to make well-informed management decisions. Also, employees recognise and know who provides support, and our organisation and our new IT support services department are working as one highly skilled team. The customer experience doesn’t compare to a purely remote IT support services arrangement.”
In addition to our remote support, Redpalm provides quarterly IT infrastructure planning meetings, monthly account meetings and full-time white-labelled on-site first- and second-line support. With our continued partnership, Wandle is on track to substantially improve its IT infrastructure via manageable small steps to increase efficiency and functionality.