IT Support Peterborough
To ensure that you keep your business network up and running and as secure as possible, it’s crucial that your IT support doesn’t take a backseat. Any company with a digital environment needs to have a robust IT strategy in place to safely benefit from the wonders of technology.
Redpalm’s IT Support primarily focuses on monitoring corporate networks, maintaining IT infrastructure, installing and configuring computer systems and running diagnostics of hardware and software for organisations across Peterborough and surrounding areas.
Our IT experts understand that there’s more to technical support than just fixing problems. It’s about optimising the usability and performance of each and every endpoint and component that’s a part of your IT environment.
We offer fixed, straightforward and simple pricing options. This means you don’t have to worry about bills and high charges you’re not prepared for.
As the best IT professionals in Peterborough, we know the security solutions that will work the best for your business.
Some of our solutions include:
- 24/7 1st, 2nd, 3rd Line Support
- IT Security
- IT Service Desk Support
- Vulnerability Management
- IT System & Network Monitoring
Automated Systems Management
With our routine automated maintenance of your IT systems and business network, we work with you to minimise your dependency on traditional break-fix on-site support.
We leverage our internal automation technology to enhance the overall productivity of your business. We also customise and configure your applications to perform regular automated maintenance checks in the backend, to minimise any disruption of your business processes.
On-Site Network and Support
With our proactive IT network monitoring and support, we ensure that all your IT equipment including wireless devices, cabling and other infrastructure are patched and up to date at all times. We cover every single component of your office technology with our routine maintenance checks and backups to provide the necessary support.
Remote Network Management
With our real-time remote monitoring and management, we keep watch on your IT environment to understand what’s going on behind the scenes and address issues that could cause disruptions in your workflow.
We’re updated on any alters 24×7 allowing us to resolve issues quickly, meaning you stay efficient and productive. We address technical issues remotely, at times even before the user is aware of them, which enables you to operate far more efficiently.
At Redpalm, we pride ourselves on our technical expertise and our friendly, personal service. Please get in touch to find out more.
What customers say
Redpalm have been our IT managed service partner since 2016. We have since migrated most of our systems to cloud-based solutions, enabling us to respond quickly to the challenges of hybrid working. Redpalm understand our needs as a national charity and help us to achieve best value from our IT investment. Their friendly staff are always willing to help and consistently achieve positive feedback from our users.
At The Ramblers, we’ve utilised just some of the support services Redpalm offer when we selected them as our IT Provider 6 years ago. We are continually impressed with the technical knowledge they have, and the friendly nature it comes with. We’ve recently undertaken several security and infrastructure projects with Redpalm – The design, planning and implementation of those projects all went to plan with no issues, and within the agreed timescales.
Redpalm have been amazing in assisting us to bring our IT to a position where we are now more streamlined, secure, and robust. The staff are professional and very helpful and are always available at the end of a phone or email to answer those questions. As a result of the support of Redpalm, our staff now have a greater knowledge of IT and cyber security, and more robust processes, systems and policies are in place. We are now future proof!
Buying IT equipment through Redpalm makes the procurement journey a breeze; they save us countless hours sourcing parts, and present prices lower than we can find ourselves.
Reasons to work with Redpalm
Working with Redpalm you get the personal touch, by having a dedicated client manager and a technical engineer assigned to your organisation. Regular in person or remote video meetings enables collaboration with projects or issues.
Redpalm is a Managed Service Provider (MSP) and a leading Microsoft partner. All our engineers are Microsoft certified, ensuring we have the knowledge and expertise to resolve your problems quickly.
Trusted with security
Redpalm is a certification body for Cyber Essentials and Cyber Essentials Plus, and a Tier 1 partner within the National Cyber Resilience Centre Group.
Our reach is wide
Redpalm helps hundreds of organisations across various sectors; From international shipping services to a global network of IT engineers.
Partnerships you need
Redpalm have long-standing relationships with a wide range of respected IT vendors, helping solve your IT challenges.
Value for money
Redpalm’s aim is to provide excellent value for money. We pride ourselves in being able to provide support and advice on the right technology for your needs, making the most out of your investment.
With our proactive small business IT support, we monitor your network round the clock to ensure little to no downtime and a smooth and efficient workflow. With a team of IT support professionals available 24/7/365, we ensure you’re never alone with your IT problems.
As an end-to-end IT support company, we consider our relationship with you as a true partnership, meaning we share your objectives and goals as one entity. This helps us to deliver dedicated tech support which makes your IT environment our top priority.
We offer the following tech solutions:
- Cyber Essentials and Cyber Essentials Plus Certification
- IT Infrastructure Audit & Management
- Budget Planning
- Cloud Computing Solutions
- Backup & DR Planning
- Cloud Migration & Management
- User Education
- Security Training
- IT Relocation
- Managed IT Services
- IT Systems Health Checks
- IT Consultancy
Being the official certified Tier 1 partner for EMCRC, the IT professionals at Redpalm are a league above with their technical expertise. We offer business IT support 24/7/365 without the costly overhead costs. We offer bespoke IT solutions and help desk support to both large and small organisations with a comprehensive and dedicated service centre.
This includes the following services:
Find Out More
24/7/365 IT Help Desk Support
Our service desk consists of fully certified IT staff with all the technical skills you need to provide 24/7/365 help desk services in real time. Our enterprising help desk support is a part of our comprehensive IT solutions with dedicated technical staff available round the clock. With us by your side, you only have to concentrate on mission-critical aspects of your business, rather than mundane, day to day IT issues.
Managed Help Desk Support
Our tech team are experts in their fields and as a proficient managed services provider, we are best placed to provide industry leading IT support. Leverage our dedicated service desk and application support centre to fulfil your organisational needs. With our technical support team, you can free up valuable company resources and utilise them more effectively when required. Our IT support acts as an extension of your in-house IT department to fill the gaps if need be.
Dedicated Desk Support Maintenance
Our help desk support service is highly flexible meaning it can be tailored to meet your bespoke business requirements. Be it technical, application or product support, at Redpalm we are equipped with skilled professionals who can get the job done. Being able to offer top-notch technical support to customers, partners and other parties is a competitive necessity that will put you miles ahead in your niche.
Partner with us for a unique IT service experience with dedicated help desk solutions.
Redpalm’s expert IT project management services focus primarily on achieving your business goals with strategic IT planning and open lines of communication. Robust IT planning and execution ensures that you continue receiving consistent results with enhanced process efficiencies and reduced costs.
Our IT project managers are committed to delivering exceptional results that enable you to scale your business.
Simplifying Complex Networking
Our technical team works with you to plan, design, create and configure your business network depending on your unique organisational needs and niche.
Network and Cloud Platform Migration
As IT support specialists, we can provide the necessary assistance to migrate and integrate your business environment to the cloud in a safe and secure manner.
Up to Date IT Infrastructure
We ensure that all your technical components and IT equipment are patched with the latest updates to keep them running effectively and securely. If any of your software or hardware needs to be refreshed, we will take care of that on the backend to facilitate smooth business operations.
Project Management as a Service
We leverage our technical expertise to optimise your workflow by adding handy features to your project management, if required. Our IT management team has the necessary proficiency to ensure your business benefits from the best tech support.
Are you facing issues with your internet connectivity or speed? Is your MS Office not operating properly? Are you finding it difficult to install new software or hardware?
At Redpalm, no matter what your IT pain points are, our professional IT consultants will always take the lead to ensure that your organisation runs smoothly with minimal disruption. We meticulously plan an ideal IT support solution and are always ready to go the extra mile to help you avoid expensive interruptions to your daily operations.
We also boast a knowledgeable team that delivers trusted and independent IT support services to businesses in Peterborough and surrounding areas.
If you’re looking for professional assistance for your IT issues, then contact our experienced team today!