As a part of our managed services, we offer proactive network monitoring in real-time that minimises the risk of cyber security breaches. We work with you to manage and monitor IT infrastructure performance, health and availability to reduce downtime while boosting overall productivity and operational performance.
Free Up Your IT Department
With our managed IT support, you can focus more on business-critical aspects as your IT department works towards achieving your organisational goals. With Redpalm working by your side, your in-house resources won’t be tied to time consuming everyday technical issues meaning you can invest those resources where you actually need them.
Free your in-house IT resources so they can dedicate their time to more strategic projects than time consuming maintenance .
Improved Training and Cost-Effectiveness
As your dedicated MSP, we share technical training with your staff and equip them with the necessary knowledge to make them more productive, digitally secure and vigilant.
We equip your team with additional skills that allow them to overcome and adapt to IT issues as they arise, rather than eating into your IT teams’ time. With our managed IT support, we help bridge the skills gap in your organisation to reduce work disruptions and IT staff turnover.
Peace of Mind
With Redpalm, your business network is being automatically monitored 24/7/365 with access to instant and hands-on technical support and expertise.
Our monthly reporting maintains an open line of communication that works for you, ensuring round the clock availability that’s backed by transparent SLAs (Service-Level Agreements).
Better User Experience
With our exceptional managed IT solutions and services, your capabilities to resolve technical issues is further optimised. We work with you to establish faster and secure connections with users, enhancing organisational productivity and performance.
Access to Hands-on Technical Expertise in Real-Time
As your managed services partner, we ensure that you have continuous access to an IT support service that’s fully optimised with the latest updates and features. Additionally, we evaluate your current business processes and present opportunities for improvement that your business can benefit from.
Fixed and Predictable Costs
At Redpalm, we offer IT solutions with no hidden or unexpected costs. Our pricing system is transparent and if any unpredicted technical issues crop up, those are covered under the fixed prices that are agreed upon in advance. This means you know the costs that you are likely to incur in advance allowing you to plan and scale.