What We Deliver
Every business relies on IT, but not every business has the time or resources to manage it effectively. Redpalm delivers fully managed IT services that keep your systems secure, efficient and compliant.
From day-to-day user support to long-term IT strategy, we act as an extension of your team, combining fast response with proactive maintenance and expert guidance.
• 24/7 monitoring and rapid incident resolution
• End-to-end device and network management
• Cyber Essentials and compliance alignment
• Predictable, scalable support plans
Better Support, Better User Experience
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8
Average call to answer time in seconds
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92%
Issues resolved same day
Why Businesses Choose Redpalm
Our clients choose Redpalm because we combine enterprise-grade capability with a genuinely personal approach. As a trusted Managed Service Provider, we offer more than reactive fixes, we build long-term partnerships that strengthen your security, optimise performance and deliver predictable value.
• ISO 27001 certified & Cyber Essentials Plus accredited
• UK-based service desk and on-site engineers
• Transparent pricing and reporting
• Trusted by public sector and private SMEs alike
How We Support Your Business
Protect & Secure
Cyber threats don’t stop evolving, so neither should you. From Cyber Essentials and IASME certification to phishing training, vulnerability scanning, and incident response, we build layered protection to keep you safe.
Recover & Continuity
Disruption happens — what matters is how quickly you bounce back. With backups, disaster recovery, and continuity planning, we minimise downtime and safeguard reputation.
Support Your People
Your people need IT that “just works.” Our ITIL-aligned service desk and on-site engineers give them fast fixes and proactive support, so they stay productive without the tech headaches.
Optimise & Monitor
Don’t just react — predict. With proactive monitoring, health checks, and detailed reporting, we spot issues early, reduce risk, and help you make smarter IT decisions.
Equip & Enable
Getting the right kit shouldn’t be a gamble. We handle hardware, licensing, cloud services, and hybrid IT setup — ensuring you have the tools to perform, without overspending.
Small Business Essentials
Big-business IT made simple for SMEs. Our tailored package blends user support, Microsoft 365 backups, antivirus, and phishing defence — everything you need to stay secure and competitive.
Our Approach to Managed IT
Personal service
Working with redpalm you get the personal touch, by having a dedicated client manager and a technical engineer assigned to your organisation. Regular in person or remote video meetings enables collaboration with projects or issues.
Trusted with security
Redpalm is a certification body for Cyber Essentials & Cyber Essentials Plus, and a partner within the National Cyber Resilience Centre Group.
Partnerships you need
Redpalm have long-standing relationships with a wide range of respected IT vendors, helping solve your IT challenges.
Technical experts
Redpalm is a Managed Service Provider (MSP) and a leading Microsoft partner. All our engineers are Microsoft certified, ensuring we have the knowledge and expertise to resolve your problems quickly.
Our reach is wide
Redpalm helps hundreds of organisations across various sectors; From international shipping services to a global network of IT engineers.
Value for money
Redpalm’s aim is to provide excellent value for money. We pride ourselves in being able to provide support and advice on the right technology.
Comprehensive Managed IT Solutions
Our service catalogue covers everything needed to keep your business operational and resilient.
From hardware procurement to advanced endpoint protection, we manage the full IT lifecycle, so your systems, users and data always perform at their best.
• Managed IT Support
• Cyber Security & Compliance
• Infrastructure & Cloud Services
• Data Backup & Business Continuity
• IT Strategy & Consultancy
24/7/365 IT System Monitoring
Book Free IT Review
Our round-the-clock monitoring service keeps your network, servers and endpoints healthy. We identify and resolve issues before they become outages, ensuring maximum uptime and complete peace of mind.
Proactive Monitoring
Continuous monitoring of workstations and servers with automatic updates and threat protection.
Understanding Managed IT Support Services
Managed IT Services provide proactive management, monitoring and support for your company’s technology — reducing downtime, improving performance and strengthening cyber security. At Redpalm, we tailor managed IT support around your exact needs, giving you confidence that every aspect of your IT environment is under control.
Whether you’re looking to outsource completely or augment your in-house team, our managed IT support ensures your business stays secure, efficient and ready for the future.
Book Free IT Review
Frequently Asked Questions
Managed IT Services provide continuous monitoring, maintenance, and support for your entire technology environment. Rather than waiting for things to go wrong, Redpalm keeps your systems running smoothly and securely through proactive care and expert management.
By preventing issues before they cause downtime, Managed IT Services reduce the need for expensive emergency fixes. You’ll gain predictable monthly costs, improved efficiency, and the peace of mind that comes with a fully optimised IT setup.
Your contract covers 24/7 monitoring, incident response, user support, patch management,
and ongoing security updates. We tailor every agreement to fit your business, ensuring the right balance of support, protection, and performance.
Yes, Redpalm’s UK-based team provides both. Most issues are resolved remotely in
minutes, but when hands-on help is needed, our engineers can attend on-site quickly to keep your operations running.
Absolutely. Many of our clients already have internal IT staff. We work as an extension of your team, handling monitoring, escalation, or specialised areas such as cyber security, so your in house experts can focus on strategic projects.
Yes, every business has different needs, so our Managed IT Services are completely flexible.
Whether you require full outsourcing or targeted support, we’ll design a plan that fits your size, goals, and budget.
It begins with a free IT review. We’ll assess your current systems, identify potential risks, and outline a clear roadmap to strengthen your IT environment and security posture.
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Experts in Cyber Security and Managed IT Services
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Certified Professionals – Our team consists of certified experts in Cyber Security and IT Management.
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24/7 Support – Our team is available around the clock to provide assistance and resolve any IT issues you have.
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Proven Success – Our case studies demonstrate how we have transformed IT environments and improved Cyber Security for our clients.
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Trusted Partnerships – We have established partnerships with leading technology vendors, providing access to the latest tools and solutions.
