What We Deliver
Being able to get back to work when something goes wrong is critical to your organisation. Our backup and disaster recovery services are designed to be there when you need them most.
Every organisation should prioritise business continuity. Whether you need to recover lost files and folders or bounce back quickly from a server failure, it’s important to invest in the right solutions in advance – and the right monitoring to make sure they’re working when you need them.
We offer two main business continuity services: managed backups, and disaster recovery (DR).
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Your Guide to Managed Backup and Disaster Recovery
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Impacts of BCDR
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15 minutes
Typical recovery point objectives (RPO) for protected workloads
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< 4 hours
Common recovery time objectives (RTO) across client environments
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99.9%
Backup job success rate reported by enterprise backup platforms
Our Approach to Backup and Disaster Recovery
Personal service
Working with redpalm you get the personal touch, by having a dedicated client manager and a technical engineer assigned to your organisation. Regular in person or remote video meetings enables collaboration with projects or issues.
Trusted with security
Redpalm is a certification body for Cyber Essentials & Cyber Essentials Plus, and a partner within the National Cyber Resilience Centre Group.
Partnerships you need
Redpalm have long-standing relationships with a wide range of respected IT vendors, helping solve your IT challenges.
Technical experts
Redpalm is a Managed Service Provider (MSP) and a leading Microsoft partner. All our engineers are Microsoft certified, ensuring we have the knowledge and expertise to resolve your problems quickly.
Our reach is wide
Redpalm helps hundreds of organisations across various sectors; From international shipping services to a global network of IT engineers.
Value for money
Redpalm’s aim is to provide excellent value for money. We pride ourselves in being able to provide support and advice on the right technology.
The Benefits of Managed Backups
Backups are vital so that you can recover or restore missing files and folders when you need them. But they’re also tedious to arrange and to check. So we offer:
Peace of mind about backups
It’s critical to know your backups are working properly. We can take care of this for you – offering a manual daily backup check, and a monthly “test restore” to make sure that systems and data can be recovered when really needed.
The audit trail you need
We track backup checks via our service desk – so we can fully audit how backups are working, with regular reports on test restores. When there are issues, tickets are automatically logged and assigned to an engineer to investigate and fix. Our proactive measures make us one of the best disaster recovery companies in the UK.
24/7/365 IT System Monitoring
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Our round-the-clock monitoring service keeps your network, servers and endpoints healthy. We identify and resolve issues before they become outages, ensuring maximum uptime and complete peace of mind.
Proactive Monitoring
Continuous monitoring of workstations and servers with automatic updates and threat protection.
The Benefits of Disaster Recovery
When you have a major issue such as a server failure or other disaster, every minute counts. We offer:
The response you need
Our standard SLA recovery times for disaster recovery are two hours – to help you minimise reputational and financial damage. With our extensive DR plans and speedy response mechanism, you can be assured that you are in control of your data. As one of the premier disaster recovery companies in the UK, we take pride in helping our clients ease their stress and work tirelessly to minimise disasters.
Flexible, cloud-based options
Our cloud-based Disaster Recovery as a Service (DRaaS) is flexible. You can choose Microsoft Azure – or for a more tailored solution with the option of colocation, consider redCLOUD, our own cloud platform.
Our Recent Awards & Accreditations
We’re a certification body for Cyber Essentials and Cyber Essentials Plus, and a Cyber Essentials partner for the East Midlands Cyber Resilience Centre – so you can trust us to help keep you secure
Frequently Asked Questions
Backup and Disaster Recovery refers to managed services that help protect your business data and systems so you can restore files, folders, or entire environments after accidental loss, system failure or other major issues. Redpalm offers both managed backups and disaster recovery solutions to support business continuity.
Backups ensure that critical data can be restored if it’s accidentally deleted, corrupted, or lost. Redpalm takes care of daily backup checks and monthly test restores so you can have peace of mind knowing your backups are working correctly.
A backup is the process of copying and storing your data. Disaster recovery is the broader planning and action that gets your systems back online after a serious event. Backups are a crucial part of recovery, but a full disaster recovery plan includes response procedures and tools to minimise downtime.
Redpalm’s disaster recovery service operates with SLAs that aim to restore systems quickly, often within approximately two hours, to reduce downtime and help protect your reputation and finances.
Yes, Redpalm performs regular, proactive monitoring of backups and carries out monthly test restores to make sure data and systems can be recovered successfully when needed.
Absolutely. Redpalm offers flexible, cloud-based Disaster Recovery as a Service (DRaaS) options, including Microsoft Azure or tailored solutions like their own redCLOUD platform to match your business needs.
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Experts in Cyber Security and Managed IT Services
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Certified Professionals – Our team consists of certified experts in Cyber Security and IT Management.
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24/7 Support – Our team is available around the clock to provide assistance and resolve any IT issues you have.
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Proven Success – Our case studies demonstrate how we have transformed IT environments and improved Cyber Security for our clients.
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Trusted Partnerships – We have established partnerships with leading technology vendors, providing access to the latest tools and solutions.
