What We Deliver
Stay on top of IT issues by using our managed monitoring services to help maximise uptime and performance. As an organisation, you want to make the most of your IT investment. To do this, it’s important to keep an eye on your systems – so you can put issues right before they disrupt your organisation.
That’s why at Redpalm, we offer proactive monitoring for your systems and infrastructure – from hardware to servers and from antivirus (AV) to backups – for signs of trouble.
Issues are automatically logged as tickets in our service desk, and then assigned to an engineer to investigate. And if there are recurring problems, we can flag them for attention in our monthly meetings, so that you can take the appropriate action.
Talk to an expert
Your Guide to Proactive IT Monitoring
Download Now to better understand how the challenges presented in your IT environment can be addressed, and how using an IT Managed Service Provider like redpalm can take the stress of dealing with them away from you and your team.
Download Now
Impact of Proactive Monitoring
-
4042
Proactive monitoring alerts remediated in the last year
-
45%
Reduction in critical IT incidents with proactive monitoring in place
Proactive IT Monitoring: Benefits To You
Protect Against Malware
To help reduce risks from malware, we can monitor your anti-virus (AV) to help ensure it’s running and up to date. Our monitoring solution checks to see whether AV is installed, configured correctly, and virus definitions are up to date.
Flexible support
We can tailor our support services to your needs as an organisation, depending on your size, budget and organisational goals.
Ensure Backups Are Working
Because business continuity is so vital, we don’t only rely on automated email confirmation that backups are successful. We also check them manually, and we test restores on a monthly basis.
We Aim to Offer Value
At Redpalm, our managed services can help you to keep on top of threats – providing services you may not have the resource to manage in-house yourselves.
Monitor Your Servers
We use automated software to monitor servers. For example, if a machine is offline, you’re missing software patches, or you’re running low on disk space, we can respond. We monitor all types of servers, whether they’re physical, virtual, hypervisor hosts, or in the cloud.
We Advise On Solutions
At Redpalm, we don’t want to sell you cumbersome security solutions which will be difficult for your organisation to manage on a practical level. Instead, we help you to find the right solutions for your needs.
Our Approach to Proactive IT Monitoring
Personal service
Working with redpalm you get the personal touch, by having a dedicated client manager and a technical engineer assigned to your organisation. Regular in person or remote video meetings enables collaboration with projects or issues.
Trusted with security
Redpalm is a certification body for Cyber Essentials & Cyber Essentials Plus, and a partner within the National Cyber Resilience Centre Group.
Partnerships you need
Redpalm have long-standing relationships with a wide range of respected IT vendors, helping solve your IT challenges.
Technical experts
Redpalm is a Managed Service Provider (MSP) and a leading Microsoft partner. All our engineers are Microsoft certified, ensuring we have the knowledge and expertise to resolve your problems quickly.
Our reach is wide
Redpalm helps hundreds of organisations across various sectors; From international shipping services to a global network of IT engineers.
Value for money
Redpalm’s aim is to provide excellent value for money. We pride ourselves in being able to provide support and advice on the right technology.
24/7/365 IT System Monitoring
Book Free IT Review
Our round-the-clock monitoring service keeps your network, servers and endpoints healthy. We identify and resolve issues before they become outages, ensuring maximum uptime and complete peace of mind.
Proactive Monitoring
Continuous monitoring of workstations and servers with automatic updates and threat protection.
Our Recent Awards & Accreditations
We’re a certification body for Cyber Essentials and Cyber Essentials Plus, and a Cyber Essentials partner for the East Midlands Cyber Resilience Centre – so you can trust us to help keep you secure
Frequently Asked Questions
With proactive monitoring, we continuously watch over your full IT infrastructure, from hardware and servers, to antivirus (AV), backups, and network devices, to detect early warning signs of trouble before they cause outages.
We monitor for issues like servers being offline, missing software patches, low disk space, hardware failures (e.g. network switches, hypervisor hosts), antivirus not running or outdated, and failed or incomplete backups.
Issues are automatically logged as tickets in our service desk and then assigned to an engineer for investigation, meaning you don’t need to manually report problems.
Yes, we don’t just rely on automated backup confirmations. We manually check backups and perform monthly restore-tests so you can be confident data is actually recoverable if needed.
Yes, we monitor all types of hardware. With our service-level agreements (SLAs), we can send an engineer with parts to site in as little as two hours (or next business day, as appropriate).
By catching issues early and remediating them before they escalate, proactive monitoring significantly reduces the risk of critical incidents and unplanned downtime, helping you get maximum value from your IT investment while maintaining high performance and stability.
Latest From The Blogs
4 Cloud Migration Mistakes Managed IT Services Help You Avoid
Cloud migrations commonly fail due to weak planning, unmanaged security and compliance risks, unoptimised lift and shift approaches, and a lack of post-migration oversight. Addressing these issues through structured strategy, workload optimisation, and ongoing cost and security management reduces disruption, controls spend, and ensures cloud environments support long-term business operations. Call us to learn more about our cloud services today. […]
Read More… from Proactive IT Monitoring
Read More
The Real Cost of Choosing the Wrong IT Supplier
Selecting the wrong IT supplier can lead to significant financial, operational, and strategic challenges. Poor decisions can lead to system failures, overspecified or misaligned solutions, productivity loss due to inadequate support, and limited scalability. Strategic supplier selection ensures reliable systems, efficient workflows, and flexible technology that support long-term business growth and continuity. […]
Read More… from Proactive IT Monitoring
Read More
Who Owns Cyber Risk in Your Business? A Guide for UK Boards
[…]
Read More… from Proactive IT Monitoring
Read More
What Regulated UK Industries Should Know About IT Outsourcing
Regulated sectors rely on IT outsourcing to maintain compliance, secure sensitive data, and keep essential systems running reliably. Financial services, healthcare, legal, and manufacturing organisations use external expertise to reduce risk, strengthen continuity, and manage complex infrastructure. Effective outsourcing supports operational demands while meeting strict regulatory obligations across specialised industries. […]
Read More… from Proactive IT Monitoring
Read More
How to Create the Right Hybrid IT Workload Placement Strategy
Hybrid IT workload placement involves assigning applications and data to the most appropriate environment, such as cloud, on-premises or edge, based on factors like performance, latency, compliance and cost. A structured framework helps avoid common pitfalls, including vendor lock-in and poor scalability, enabling IT teams to make informed, secure and flexible infrastructure decisions. […]
Read More… from Proactive IT Monitoring
Read More
Why AI-Generated Threats Are Outsmarting Old-School Security Controls
AI-driven cyber threats now use deepfakes, adaptive malware, and autonomous tools to bypass legacy defences. UK businesses are increasingly targeted, with reported breaches involving AI impersonation and data extraction. Traditional controls can’t keep up with these evolving threats. Effective protection requires AI-assisted detection, multi-layered strategies, and external support from cyber-focused managed service providers. […]
Read More… from Proactive IT Monitoring
Read More
Can You Recover from a Major IT Outage in Under 2 hours?
If you don’t have a disaster recovery plan for your business yet, you might still have key questions about disaster recovery plans. Is it possible to recover from a major IT outage in 2 hours in the UK? Can any plan be strong enough to allow for a 2-hour IT recovery? These are the questions that we’ll be addressing in this blog. We’ll explain what fast disaster recovery in the UK looks like and how you can plan to quickly resolve your issues. […]
Read More… from Proactive IT Monitoring
Read More
Is Your Business Ready for the End of Windows 10 Support?
In this blog, we’ll explain what the end of Windows 10 support means for businesses, covering the risks, technology challenges, and how your business can stay secure with the right support. […]
Read More… from Proactive IT Monitoring
Read More
Can IT Health Checks Lower Your Cyber Insurance Premium?
In this blog, we’ll explain how IT audits reduce cyber insurance premiums and provide you with a cyber insurance readiness checklist. You’ll also find practical steps to prepare your IT systems and documentation for renewal with support from Redpalm. […]
Read More… from Proactive IT Monitoring
Read More
4 Lessons SMEs Can Learn from the Recent Jaguar Land Rover Cyberattack
In August 2025, Jaguar Land Rover suffered a cyberattack that halted production and disrupted supply chains. The incident highlights the operational and financial risks of IT outages, the importance of a clear incident response, and the vulnerability of all businesses. SMEs can learn key lessons to strengthen continuity and cyber security. […]
Read More… from Proactive IT Monitoring
Read MoreGet In Touch With redpalm
Experts in Cyber Security and Managed IT Services
-
Certified Professionals – Our team consists of certified experts in Cyber Security and IT Management.
-
24/7 Support – Our team is available around the clock to provide assistance and resolve any IT issues you have.
-
Proven Success – Our case studies demonstrate how we have transformed IT environments and improved Cyber Security for our clients.
-
Trusted Partnerships – We have established partnerships with leading technology vendors, providing access to the latest tools and solutions.
