What We Deliver
Educate and empower users to avoid threats, with realistic phishing campaigns and training
Phishing is a major source of cyber-attacks. So it’s vital that users can tell whether an email is legitimate – or whether it’s actually a security risk, designed as the first step of a cyber-attack.
That’s why we recommend running regular phishing ‘campaigns’ – to help find out how alert your team members are about phishing, and help them to identify fake emails in future.
We also offer training in identifying phishing emails – and in other ways that users can improve security.
Talk to an expert
Your Guide to Email Phishing Campaigns
Download Now to better understand how the challenges presented in your IT environment can be addressed, and how using an IT Managed Service Provider like redpalm can take the stress of dealing with them away from you and your team.
Download Now
Phishing Awareness
-
90%
Of all cyberattacks begin with a phishing email
-
3.4 billion
Estimated phishing emails are sent every day
-
70%
Reduction in phishing susceptibility, when conducting regular phishing simulations
The Benefits of User Awareness Training
Act on genuine phishing attacks
At the same time as providing the campaign, we’ll supply users a button with which they can report suspected phishing attacks. This gives positive feedback if they spot one of our realistic phishing-style campaigns – but also offers a way to send other emails to our engineers for analysis, helping to protect you
Spot social engineering
‘Social engineering’ can be an effective phishing tactic. A malicious actor may run a targeted campaign, using basic knowledge they may already have. Our simulated attacks can help prepare your organisation against this type of threat.
Educate and empower users
In a phishing campaign, we’ll send users realistic ‘phishing’-style emails that use tactics similar to those seen in real attacks. By doing this, we can identify which users open and click on phishing emails. If a user does click, the system will automatically enrol them in training to help them spot and avoid phishing in future.
Cyber-Security Services and Solutions: Why Redpalm?
We’re trusted cyber-security experts – When it comes to cyber security, it’s important to choose trusted experts. We’re a certifying body for Cyber Essentials and Cyber Essentials Plus, which means we can assess whether your organisation is meeting important security standards – and help you improve if you aren’t.
We understand threats – Through the partnership with our regional Cyber Resilience Centre, we understand the common ways in which cyber-attackers gain access to organisations.
This means we’re able to recommend cyber-security measures which can minimise or mitigate those threats – such as multi-factor authentication (MFA), for example, which provides an extra layer of defence against internet-based risks.
Read More
We advise on solutions – At Redpalm, we don’t want to sell you cumbersome security solutions which will be difficult for your organisation to manage on a practical level. Instead, we help you to find the right solutions for your needs.
Our cyber security assessments are a perfect match for your business. Our range of IT audits and health checks, for example, provide recommendations on how and where you can improve – and we can also
We aim to offer value – At Redpalm, our managed services can help you to keep on top of threats – providing services you may not have the resource to manage in-house yourselves.
In monthly reviews, we can also recommend services which can help to enhance your defences while providing value to your organisation. It is no wonder we are a preferred provider of cyber security services
Our Approach to User Awareness Training
Personal service
Working with redpalm you get the personal touch, by having a dedicated client manager and a technical engineer assigned to your organisation. Regular in person or remote video meetings enables collaboration with projects or issues.
Trusted with security
Redpalm is a certification body for Cyber Essentials & Cyber Essentials Plus, and a partner within the National Cyber Resilience Centre Group.
Partnerships you need
Redpalm have long-standing relationships with a wide range of respected IT vendors, helping solve your IT challenges.
Technical experts
Redpalm is a Managed Service Provider (MSP) and a leading Microsoft partner. All our engineers are Microsoft certified, ensuring we have the knowledge and expertise to resolve your problems quickly.
Our reach is wide
Redpalm helps hundreds of organisations across various sectors; From international shipping services to a global network of IT engineers.
Value for money
Redpalm’s aim is to provide excellent value for money. We pride ourselves in being able to provide support and advice on the right technology.
Other User Awareness Training
As well as phishing training, we can provide other awareness training to help educate and empower users.
We can help train users on topics such as:
> What to disclose on social networks.
> How to keep wireless networks and home devices secure.
> How to improve identity security including both strong passwords and multi-factor authentication (MFA).
This training is run by leading cyber-security consultants with real-world experience, including live demos to keep users engaged.
Talk to an expert
24/7/365 IT System Monitoring
Book Free IT Review
Our round-the-clock monitoring service keeps your network, servers and endpoints healthy. We identify and resolve issues before they become outages, ensuring maximum uptime and complete peace of mind.
Proactive Monitoring
Continuous monitoring of workstations and servers with automatic updates and threat protection.
Our Recent Awards & Accreditations
We’re a certification body for Cyber Essentials and Cyber Essentials Plus, and a Cyber Essentials partner for the East Midlands Cyber Resilience Centre – so you can trust us to help keep you secure
Frequently Asked Questions
Email phishing campaigns are simulated phishing attacks sent to your users to test and improve their ability to recognise fraudulent emails that mimic real cyber-attacks. These exercises educate your team on spotting malicious emails before they lead to a breach.
Phishing is a major source of cyber-attacks, with a high percentage of breaches starting from email scams. Regular simulations help determine how alert your users are, reduce the risk of them falling for real attacks, and improve overall security awareness.
Redpalm’s simulated campaigns:
-
Educate users with realistic emails.
-
Identify users who might click or interact with phishing content.
-
Help teams recognise social engineering tactics.
-
Provide a mechanism to report genuine phishing to your security team.
-
Take the workload off your internal staff by providing a managed service
If a user clicks or interacts with a simulated phishing email, the system can automatically enrol them in targeted training, helping them learn what signs to look for and how to avoid similar threats in future.
Yes, Redpalm supplies users with a reporting button so they can report suspected phishing emails. This not only reinforces positive behaviour during training but also allows genuine suspicious emails to be analysed by Redpalm’s cyber-security team.
Yes, Redpalm offers this as a managed service, meaning your internal IT team can hand over the planning, execution, analysis and reporting of phishing campaigns to Redpalm experts, with regular reviews and improvements tracked over time.
Latest From The Blogs
4 Cloud Migration Mistakes Managed IT Services Help You Avoid
Cloud migrations commonly fail due to weak planning, unmanaged security and compliance risks, unoptimised lift and shift approaches, and a lack of post-migration oversight. Addressing these issues through structured strategy, workload optimisation, and ongoing cost and security management reduces disruption, controls spend, and ensures cloud environments support long-term business operations. Call us to learn more about our cloud services today. […]
Read More… from User Awareness Training
Read More
The Real Cost of Choosing the Wrong IT Supplier
Selecting the wrong IT supplier can lead to significant financial, operational, and strategic challenges. Poor decisions can lead to system failures, overspecified or misaligned solutions, productivity loss due to inadequate support, and limited scalability. Strategic supplier selection ensures reliable systems, efficient workflows, and flexible technology that support long-term business growth and continuity. […]
Read More… from User Awareness Training
Read More
Who Owns Cyber Risk in Your Business? A Guide for UK Boards
[…]
Read More… from User Awareness Training
Read More
What Regulated UK Industries Should Know About IT Outsourcing
Regulated sectors rely on IT outsourcing to maintain compliance, secure sensitive data, and keep essential systems running reliably. Financial services, healthcare, legal, and manufacturing organisations use external expertise to reduce risk, strengthen continuity, and manage complex infrastructure. Effective outsourcing supports operational demands while meeting strict regulatory obligations across specialised industries. […]
Read More… from User Awareness Training
Read More
How to Create the Right Hybrid IT Workload Placement Strategy
Hybrid IT workload placement involves assigning applications and data to the most appropriate environment, such as cloud, on-premises or edge, based on factors like performance, latency, compliance and cost. A structured framework helps avoid common pitfalls, including vendor lock-in and poor scalability, enabling IT teams to make informed, secure and flexible infrastructure decisions. […]
Read More… from User Awareness Training
Read More
Why AI-Generated Threats Are Outsmarting Old-School Security Controls
AI-driven cyber threats now use deepfakes, adaptive malware, and autonomous tools to bypass legacy defences. UK businesses are increasingly targeted, with reported breaches involving AI impersonation and data extraction. Traditional controls can’t keep up with these evolving threats. Effective protection requires AI-assisted detection, multi-layered strategies, and external support from cyber-focused managed service providers. […]
Read More… from User Awareness Training
Read More
Can You Recover from a Major IT Outage in Under 2 hours?
If you don’t have a disaster recovery plan for your business yet, you might still have key questions about disaster recovery plans. Is it possible to recover from a major IT outage in 2 hours in the UK? Can any plan be strong enough to allow for a 2-hour IT recovery? These are the questions that we’ll be addressing in this blog. We’ll explain what fast disaster recovery in the UK looks like and how you can plan to quickly resolve your issues. […]
Read More… from User Awareness Training
Read More
Is Your Business Ready for the End of Windows 10 Support?
In this blog, we’ll explain what the end of Windows 10 support means for businesses, covering the risks, technology challenges, and how your business can stay secure with the right support. […]
Read More… from User Awareness Training
Read More
Can IT Health Checks Lower Your Cyber Insurance Premium?
In this blog, we’ll explain how IT audits reduce cyber insurance premiums and provide you with a cyber insurance readiness checklist. You’ll also find practical steps to prepare your IT systems and documentation for renewal with support from Redpalm. […]
Read More… from User Awareness Training
Read More
4 Lessons SMEs Can Learn from the Recent Jaguar Land Rover Cyberattack
In August 2025, Jaguar Land Rover suffered a cyberattack that halted production and disrupted supply chains. The incident highlights the operational and financial risks of IT outages, the importance of a clear incident response, and the vulnerability of all businesses. SMEs can learn key lessons to strengthen continuity and cyber security. […]
Read More… from User Awareness Training
Read MoreGet In Touch With redpalm
Experts in Cyber Security and Managed IT Services
-
Certified Professionals – Our team consists of certified experts in Cyber Security and IT Management.
-
24/7 Support – Our team is available around the clock to provide assistance and resolve any IT issues you have.
-
Proven Success – Our case studies demonstrate how we have transformed IT environments and improved Cyber Security for our clients.
-
Trusted Partnerships – We have established partnerships with leading technology vendors, providing access to the latest tools and solutions.
