IT Support Leicester
Secure, Fast, and Friendly IT Support in Leicester
To ensure that you keep your business network up and running and as secure as possible, it’s crucial that your IT support doesn’t take a backseat. Any company with a digital environment needs to have a robust IT strategy in place to safely benefit from the wonders of technology.
Redpalm’s IT Support primarily focuses on monitoring corporate networks, maintaining IT infrastructure, installing and configuring computer systems and running diagnostics of hardware and software for organisations across Leicester and surrounding areas.
Our solutions include:
✓ 24/7 Multi-Level IT Support
✓ Robust IT Security
✓ Proactive Monitoring
✓ Vulnerability Management
✓ Cyber Essentials and Cyber Essentials Plus Certification
Better Support, Better User Experience
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8
Average call to answer time in seconds
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92%
Issues resolved same day
Proactive Cyber Security
With the decentralisation of IT and rapid increases in the number of cyber attacks, it’s become crucial for every service desk to have strict cyber security processes in place to protect sensitive information and keep your business up and running at all times.
At Redpalm, we provide you with proactive cyber security solutions and vigilantly monitor all your devices and systems for potential risks. Our IT team has the potential to not only identify vulnerabilities quickly but also to resolve them before they cause any disruption to your everyday operations.
24/7/365 Service Desk
Our Leicester IT support service desk is available round the clock to offer immediate assistance to your employees and resolve other IT issues spotted by our system monitoring solutions, often before they affect your workflow.
With the assistance of our 24/7/365 service desk, you can rest assured that your business functions as usual and with minimal system downtime.
Flexible IT Support
We understand that no two businesses are the same and that you may require different levels of service.
While some organisations may partner with an IT support company to improve their in-house IT teams’ capabilities, others might want us to work with them as their primary IT department.
At Redpalm, it’s our technology and experienced professionals that enable us to offer you flexible IT support that’s tailored to your business needs.
Reasons To Work With redpalm
Personal service
Working with Redpalm you get the personal touch, by having a dedicated client manager and a technical engineer assigned to your organisation. Regular in person or remote video meetings enables collaboration with projects or issues.
Trusted with security
Redpalm is a certification body for Cyber Essentials & Cyber Essentials Plus, and a partner within the National Cyber Resilience Centre Group.
Partnerships you need
Redpalm have long-standing relationships with a wide range of respected IT vendors, helping solve your IT challenges.
Technical experts
Redpalm is a Managed Service Provider (MSP) and a leading Microsoft partner. All our engineers are Microsoft certified, ensuring we have the knowledge and expertise to resolve your problems quickly.
Our reach is wide
Redpalm helps hundreds of organisations across various sectors; From international shipping services to a global network of IT engineers.
Value for money
Redpalm’s aim is to provide excellent value for money. We pride ourselves in being able to provide support and advice on the right technology.
Our IT support includes the following services:
24/7 IT Help Desk Support
Our help desk in Leicester is staffed by skilled Microsoft-certified IT experts to support you through any IT challenges. Whether you require technical support or help with a specific application, we offer you the ideal IT solutions.
Simplifying Complex Networking
We work with you to create a simple-to-navigate IT network structure that effectively aligns with your goals and helps you expand your business in Leicester.
Project Management as a Service
Our IT consultants and project managers in Leicester can manage projects from start to finish, ensuring they’re completed on time and reducing the workload of your internal team.
Cloud Migration
Taking your business to the cloud allows you to improve team collaboration and scale your business as you grow. Our team of IT experts in Leicester ensure a seamless migration with minimal disruption to your business operations.
Asset Life Cycle Management
We update your equipment with the latest patches to enhance security and keep your systems safe. Our proactive approach helps you extend the life of your devices and minimise downtime.
Proactive Cybersecurity Monitoring
We continuously monitor your systems for potential threats, applying rapid response measures to prevent breaches before they impact your business. This proactive approach ensures your data and operations remain secure 24/7.
Overview of the IT Support Solutions We Offer in Leicester
Redpalm’s IT support Leicester primarily focuses on monitoring corporate networks, maintaining IT infrastructure, installing and configuring computer systems and running diagnostics of hardware and software for organisations across Leicester and surrounding areas.
As a prominent IT support company in Leicester, we view our relationship with our clients as a partnership. We analyse your business goals and work with you to achieve them. With your needs as our top priority, we empower your business with high-performance IT support solutions to succeed.
Our IT Support Services In Leicester Include:
Get In Touch With redpalm
Experts in Cyber Security and Managed IT Services
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Certified Professionals – Our team consists of certified experts in Cyber Security and IT Management.
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24/7 Support – Our team is available around the clock to provide assistance and resolve any IT issues you have.
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Proven Success – Our case studies demonstrate how we have transformed IT environments and improved Cyber Security for our clients.
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Trusted Partnerships – We have established partnerships with leading technology vendors, providing access to the latest tools and solutions.
Accreditations
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Accreditations
Speak to our experts today
0333 006 3366