What We Deliver
Facing a cyber-attack? Don’t panic. We can help you to respond to a developing cyber-security incident, helping contain the threat and avoid making things worse
When you’re the victim of a cyber-attack, it can be a frightening and difficult time. And while an incident is in progress, it can be all too easy to act rashly and make things worse than they might have been.
So whether you’re the victim of ransomware or you’re concerned about data that’s been compromised or lost, please don’t panic. Instead, call Redpalm – because it’s better to follow expert advice than struggle on alone and get things wrong.
Please don’t feel embarrassed to call. We’ll walk you through what to do and what not to do right now, to avoid making things worse – and provide access to the digital forensics you need, to help contain the threat and reduce the risk of a repeat.
Talk to an expert
Driving Customer Satisfaction
-
30 min
Remote response SLA
-
24/7
Security incident support
-
6-Phase
Structured incident response framework
Your Guide to Incident Response Data Sheet
Download Now to better understand how the challenges presented in your IT environment can be addressed, and how using an IT Managed Service Provider like redpalm can take the stress of dealing with them away from you and your team.
Download Now
Incident Response: Benefits To You
Access the digital forensics you need
If you’re under attack, we’ll get you access to a digital forensics specialist as quickly as we can, to try to understand what’s happened and the type of threat you’re facing. Going forward, a forensics specialist can then confirm what’s happening, with a view to containing the threat and reducing the risk of it happening again. The work includes examining system data, user activity and other digital evidence, while collecting and preserving the evidence that’s needed.
Reduce the risk of a repeat
Once you know how the threat came on to your network, you can address the issue and reduce the risk of it happening again. The forensics report will detail the event, including how the cyber-attack started in the first place – and we can advise on further measures.
Make the right decisions now – for better outcomes later
When you call us about a security incident, we’ll give you immediate advice on what to do in the early stages of an attack. Of course, in the event of an attack, some business impact may be unavoidable – but by following our advice you can sidestep common mistakes at the start. Access the digital forensics you need
Our Approach to Incident Response
Personal service
Working with redpalm you get the personal touch, by having a dedicated client manager and a technical engineer assigned to your organisation. Regular in person or remote video meetings enables collaboration with projects or issues.
Trusted with security
Redpalm is a certification body for Cyber Essentials & Cyber Essentials Plus, and a partner within the National Cyber Resilience Centre Group.
Partnerships you need
Redpalm have long-standing relationships with a wide range of respected IT vendors, helping solve your IT challenges.
Technical experts
Redpalm is a Managed Service Provider (MSP) and a leading Microsoft partner. All our engineers are Microsoft certified, ensuring we have the knowledge and expertise to resolve your problems quickly.
Our reach is wide
Redpalm helps hundreds of organisations across various sectors; From international shipping services to a global network of IT engineers.
Value for money
Redpalm’s aim is to provide excellent value for money. We pride ourselves in being able to provide support and advice on the right technology.
24/7/365 IT System Monitoring
Book Free IT Review
Our round-the-clock monitoring service keeps your network, servers and endpoints healthy. We identify and resolve issues before they become outages, ensuring maximum uptime and complete peace of mind.
Proactive Monitoring
Continuous monitoring of workstations and servers with automatic updates and threat protection.
Our Recent Awards & Accreditations
We’re a certification body for Cyber Essentials and Cyber Essentials Plus, and a Cyber Essentials partner for the East Midlands Cyber Resilience Centre – so you can trust us to help keep you secure
Frequently Asked Questions
Redpalm’s Incident Response service helps organisations respond effectively during a cyber-security incident, such as ransomware, data compromise or other attacks. With expert guidance, forensics and practical steps to contain the threat and avoid making things worse.
When a cyber-attack is underway, acting without expert advice can make the situation worse. Redpalm provides immediate support to help you make the right decisions, protect your systems, and begin recovery with confidence.
Redpalm will walk you through what to do, and what not to do, right away, offering real-time advice and access to digital forensics specialists to understand the threat and start containing it quickly.
Digital forensics specialists analyse system data, user activity and other evidence to confirm what’s happening, help contain the threat, and preserve evidence. This insight also helps reduce the risk of the same issue happening again.
After analysing how a threat entered your network, Redpalm can advise on measures to address the root cause and strengthen your defences, reducing the chance of a repeat attack.
Yes, Redpalm complements Incident Response with cyber security assessments, IT audits, health checks, and managed services designed to improve your overall security posture and help prevent incidents before they occur.
Latest From The Blogs
The Impact of October 2026 PHP Security Vulnerabilities on Businesses
The October 2026 critical PHP security release highlighted vulnerabilities that could expose affected websites and applications to malicious code execution. Businesses should check their PHP versions, confirm hosting updates, apply security patches and investigate suspicious activity. Managed cyber security providers can support vulnerability assessments, patch management, security monitoring and incident response to reduce exposure to future threats. […]
Read More… from Incident Response & Penetration Testing
Read More
Cyber Security Awareness Month 2026 User Education Checklist
Cyber security awareness training helps employees recognise and respond appropriately to threats such as phishing, business email compromise, social engineering, suspicious MFA requests and AI-assisted impersonation. Cyber Security Awareness Month offers an opportunity to review these skills, but effective user education should continue year-round through regular training, clear reporting procedures, practical exercises and role-specific guidance. […]
Read More… from Incident Response & Penetration Testing
Read More
What Is Patch Management and Why Do Cyber Essentials Assessors Keep Asking About It?
Is your organisation’s patch management process in line with Cyber Essentials requirements? Book a free IT review with Redpalm to find out. […]
Read More… from Incident Response & Penetration Testing
Read More
Is Your Business Ready for the PSTN Switch From Analogue Phone Lines to VoIP?
The UK’s PSTN switch-off means businesses still relying on traditional analogue lines need to prepare for digital alternatives such as VoIP before January 2027. Migration involves more than replacing desk phones. Organisations should identify every service that depends on analogue lines, assess connectivity and resilience, review security and allow enough time to migrate and test replacement systems. […]
Read More… from Incident Response & Penetration Testing
Read More What Happens If a School Suffers a Phishing Breach Without an Incident Plan?
A phishing breach can escalate rapidly if a school lacks a documented cyber incident response plan. Clear procedures for identifying, containing, reporting and recovering from cyber incidents help minimise disruption, protect sensitive data, meet regulatory obligations and enable schools to respond quickly and effectively when security breaches occur. Call 0333 006 3366 today to book a free IT review of your school’s cyber security preparedness. […]
Read More… from Incident Response & Penetration Testing
Read More
What Is the 3-2-1 Backup Rule and Would It Actually Save Your Business From Ransomware?
Find out more about how the 3-2-1 backup rule can support your ransomware recovery plan. Talk to our experts today. […]
Read More… from Incident Response & Penetration Testing
Read More
Why Cheap Break-Fix IT Support Is Costing Your Business More Than Fully Managed Services
Break-fix IT support may appear cheaper initially, but recurring outages, lost productivity and preventable security risks often increase the true cost. Managed IT services provide proactive monitoring, maintenance and support that help reduce downtime, improve business resilience and give organisations more predictable IT costs as they grow. […]
Read More… from Incident Response & Penetration Testing
Read More
What Happens When an Employee Clicks a Phishing Link in 2026?
Clicking a phishing link does not always result in a data breach, but a rapid response is essential. Prompt reporting, account protection, device investigation and data breach containment can significantly reduce the impact of phishing attacks. Clear employee guidance, incident response planning and ongoing security awareness training are key to limiting organisational risk. […]
Read More… from Incident Response & Penetration Testing
Read More
Do I Need Cyber Essentials Plus If I Already Have the Basic Certificate?
Cyber Essentials Plus is not mandatory for most UK organisations, but it provides independently verified assurance that cyber security controls are working effectively. It is particularly valuable for businesses handling sensitive data, bidding for public sector contracts or meeting higher customer security expectations, offering greater confidence than Cyber Essentials alone. […]
Read More… from Incident Response & Penetration Testing
Read More
Failed a Cyber Insurance Technical Audit? 5 Risks Your Business May Face
Failing a cyber insurance audit highlights security weaknesses that could increase exposure to cyberattacks, regulatory risks and financial losses. […]
Read More… from Incident Response & Penetration Testing
Read MoreGet In Touch With redpalm
Experts in Cyber Security and Managed IT Services
-
Certified Professionals – Our team consists of certified experts in Cyber Security and IT Management.
-
24/7 Support – Our team is available around the clock to provide assistance and resolve any IT issues you have.
-
Proven Success – Our case studies demonstrate how we have transformed IT environments and improved Cyber Security for our clients.
-
Trusted Partnerships – We have established partnerships with leading technology vendors, providing access to the latest tools and solutions.
