What We Deliver
Facing a cyber-attack? Don’t panic. We can help you to respond to a developing cyber-security incident, helping contain the threat and avoid making things worse
When you’re the victim of a cyber-attack, it can be a frightening and difficult time. And while an incident is in progress, it can be all too easy to act rashly and make things worse than they might have been.
So whether you’re the victim of ransomware or you’re concerned about data that’s been compromised or lost, please don’t panic. Instead, call Redpalm – because it’s better to follow expert advice than struggle on alone and get things wrong.
Please don’t feel embarrassed to call. We’ll walk you through what to do and what not to do right now, to avoid making things worse – and provide access to the digital forensics you need, to help contain the threat and reduce the risk of a repeat.
Talk to an expert
Your Guide to Incident Response Data Sheet
Download Now to better understand how the challenges presented in your IT environment can be addressed, and how using an IT Managed Service Provider like redpalm can take the stress of dealing with them away from you and your team.
Download Now
Incident Response: Benefits To You
Access the digital forensics you need
If you’re under attack, we’ll get you access to a digital forensics specialist as quickly as we can, to try to understand what’s happened and the type of threat you’re facing. Going forward, a forensics specialist can then confirm what’s happening, with a view to containing the threat and reducing the risk of it happening again. The work includes examining system data, user activity and other digital evidence, while collecting and preserving the evidence that’s needed.
Reduce the risk of a repeat
Once you know how the threat came on to your network, you can address the issue and reduce the risk of it happening again. The forensics report will detail the event, including how the cyber-attack started in the first place – and we can advise on further measures.
Make the right decisions now – for better outcomes later
When you call us about a security incident, we’ll give you immediate advice on what to do in the early stages of an attack. Of course, in the event of an attack, some business impact may be unavoidable – but by following our advice you can sidestep common mistakes at the start. Access the digital forensics you need
Our Approach to Incident Response
Personal service
Working with redpalm you get the personal touch, by having a dedicated client manager and a technical engineer assigned to your organisation. Regular in person or remote video meetings enables collaboration with projects or issues.
Trusted with security
Redpalm is a certification body for Cyber Essentials & Cyber Essentials Plus, and a partner within the National Cyber Resilience Centre Group.
Partnerships you need
Redpalm have long-standing relationships with a wide range of respected IT vendors, helping solve your IT challenges.
Technical experts
Redpalm is a Managed Service Provider (MSP) and a leading Microsoft partner. All our engineers are Microsoft certified, ensuring we have the knowledge and expertise to resolve your problems quickly.
Our reach is wide
Redpalm helps hundreds of organisations across various sectors; From international shipping services to a global network of IT engineers.
Value for money
Redpalm’s aim is to provide excellent value for money. We pride ourselves in being able to provide support and advice on the right technology.
24/7/365 IT System Monitoring
Book Free IT Review
Our round-the-clock monitoring service keeps your network, servers and endpoints healthy. We identify and resolve issues before they become outages, ensuring maximum uptime and complete peace of mind.
Proactive Monitoring
Continuous monitoring of workstations and servers with automatic updates and threat protection.
Our Recent Awards & Accreditations
We’re a certification body for Cyber Essentials and Cyber Essentials Plus, and a Cyber Essentials partner for the East Midlands Cyber Resilience Centre – so you can trust us to help keep you secure
Frequently Asked Questions
Redpalm’s Incident Response service helps organisations respond effectively during a cyber-security incident, such as ransomware, data compromise or other attacks. With expert guidance, forensics and practical steps to contain the threat and avoid making things worse.
When a cyber-attack is underway, acting without expert advice can make the situation worse. Redpalm provides immediate support to help you make the right decisions, protect your systems, and begin recovery with confidence.
Redpalm will walk you through what to do, and what not to do, right away, offering real-time advice and access to digital forensics specialists to understand the threat and start containing it quickly.
Digital forensics specialists analyse system data, user activity and other evidence to confirm what’s happening, help contain the threat, and preserve evidence. This insight also helps reduce the risk of the same issue happening again.
After analysing how a threat entered your network, Redpalm can advise on measures to address the root cause and strengthen your defences, reducing the chance of a repeat attack.
Yes, Redpalm complements Incident Response with cyber security assessments, IT audits, health checks, and managed services designed to improve your overall security posture and help prevent incidents before they occur.
Latest From The Blogs
Our Top 4 Cyber Security Trends to Watch Out for in 2026
With several businesses adopting online strategies and moving the bulk of their operations online in the past few years, implementing robust cyber security measures has become essential to reducing operational and data risks. […]
Read More… from Incident Response & Penetration Testing
Read More
4 Cloud Migration Mistakes Managed IT Services Help You Avoid
Cloud migrations commonly fail due to weak planning, unmanaged security and compliance risks, unoptimised lift and shift approaches, and a lack of post-migration oversight. Addressing these issues through structured strategy, workload optimisation, and ongoing cost and security management reduces disruption, controls spend, and ensures cloud environments support long-term business operations. Call us to learn more about our cloud services today. […]
Read More… from Incident Response & Penetration Testing
Read More
The Real Cost of Choosing the Wrong IT Supplier
Selecting the wrong IT supplier can lead to significant financial, operational, and strategic challenges. Poor decisions can lead to system failures, overspecified or misaligned solutions, productivity loss due to inadequate support, and limited scalability. Strategic supplier selection ensures reliable systems, efficient workflows, and flexible technology that support long-term business growth and continuity. […]
Read More… from Incident Response & Penetration Testing
Read More
Who Owns Cyber Risk in Your Business? A Guide for UK Boards
[…]
Read More… from Incident Response & Penetration Testing
Read More
What Regulated UK Industries Should Know About IT Outsourcing
Regulated sectors rely on IT outsourcing to maintain compliance, secure sensitive data, and keep essential systems running reliably. Financial services, healthcare, legal, and manufacturing organisations use external expertise to reduce risk, strengthen continuity, and manage complex infrastructure. Effective outsourcing supports operational demands while meeting strict regulatory obligations across specialised industries. […]
Read More… from Incident Response & Penetration Testing
Read More
How to Create the Right Hybrid IT Workload Placement Strategy
Hybrid IT workload placement involves assigning applications and data to the most appropriate environment, such as cloud, on-premises or edge, based on factors like performance, latency, compliance and cost. A structured framework helps avoid common pitfalls, including vendor lock-in and poor scalability, enabling IT teams to make informed, secure and flexible infrastructure decisions. […]
Read More… from Incident Response & Penetration Testing
Read More
Why AI-Generated Threats Are Outsmarting Old-School Security Controls
AI-driven cyber threats now use deepfakes, adaptive malware, and autonomous tools to bypass legacy defences. UK businesses are increasingly targeted, with reported breaches involving AI impersonation and data extraction. Traditional controls can’t keep up with these evolving threats. Effective protection requires AI-assisted detection, multi-layered strategies, and external support from cyber-focused managed service providers. […]
Read More… from Incident Response & Penetration Testing
Read More
Can You Recover from a Major IT Outage in Under 2 hours?
If you don’t have a disaster recovery plan for your business yet, you might still have key questions about disaster recovery plans. Is it possible to recover from a major IT outage in 2 hours in the UK? Can any plan be strong enough to allow for a 2-hour IT recovery? These are the questions that we’ll be addressing in this blog. We’ll explain what fast disaster recovery in the UK looks like and how you can plan to quickly resolve your issues. […]
Read More… from Incident Response & Penetration Testing
Read More
Is Your Business Ready for the End of Windows 10 Support?
In this blog, we’ll explain what the end of Windows 10 support means for businesses, covering the risks, technology challenges, and how your business can stay secure with the right support. […]
Read More… from Incident Response & Penetration Testing
Read More
Can IT Health Checks Lower Your Cyber Insurance Premium?
In this blog, we’ll explain how IT audits reduce cyber insurance premiums and provide you with a cyber insurance readiness checklist. You’ll also find practical steps to prepare your IT systems and documentation for renewal with support from Redpalm. […]
Read More… from Incident Response & Penetration Testing
Read MoreGet In Touch With redpalm
Experts in Cyber Security and Managed IT Services
-
Certified Professionals – Our team consists of certified experts in Cyber Security and IT Management.
-
24/7 Support – Our team is available around the clock to provide assistance and resolve any IT issues you have.
-
Proven Success – Our case studies demonstrate how we have transformed IT environments and improved Cyber Security for our clients.
-
Trusted Partnerships – We have established partnerships with leading technology vendors, providing access to the latest tools and solutions.
