24/7 IT Support Services

Do your systems and network seem slow? Does your IT department spend the majority of their time trying to fix IT issues? Do you even have an IT department?

Say goodbye to slow technology and infrastructure and free up your time by handing the reins of your technical issues to our experienced IT support team.

By partnering with the right IT support company, we work with you to solve tech issues quickly and efficiently, meaning you have more time to focus on what you do best!

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IT SUPPORT SERVICES

IT System Monitoring

Are your systems running smoothly? What is the overall health of your network? Where is the room to improve your systems or potential issues with your devices?

These are the questions we address for you with our IT system monitoring services.

At Redpalm, you partner with us to leverage our best in class IT support services to streamline and safeguard your business.

We actively work to prevent IT issues before they happen and ensure that your systems and network runs smoothly 24/7/365.

What is IT System Monitoring?

System monitoring, or IT system monitoring, is the process of collecting and evaluating data related to your IT infrastructure’s software or hardware.

Put simply, we monitor the overall performance of your physical and virtual devices, like computers and servers, and also analyse how your software functions across all of them.

Our Northampton based IT team uses this data to create reports on how well your systems run and make suggestions for improvement.

 

How IT System Monitoring Can Benefit Your Business?

When something goes wrong with your network, it causes system downtime, halts your productivity and sometimes even results in additional expenses.

With our 24/7/365 system and network monitoring, we keep tabs on the performance of all your devices, identify potential IT issues and suggest a robust plan of action!

As your IT support partner, we keep tabs on your network in real-time so that issues are not only spotted but also resolved immediately, while protecting your business against potential cyber attacks.

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IT SUPPORT SERVICES

24/7 IT Service Desk Support

Do you need to expand your IT team’s capacity but aren’t ready to grow the team?

Fill any gaps in expertise or resources with our 24/7 IT service desk.

At Redpalm, we offer round-the-clock IT service desk support and ensure that our experienced analysts are at your disposal when you need them most. We also provide a single point of contact throughout each stage of our support.

With both our service desk support and network monitoring tools, we make sure your business receives the IT support you need to keep going.

How Does a Service Desk Function?

A service desk is your single point of contact to all things IT.

It also handles everything from addressing individual technical issues to wide-ranging network outages, offering communication between your departments and technical team.

At Redpalm, our IT service desk support functions across 3 levels – 1st and 2nd line and 3rd line support, all based at our Northampton headquarters.

1st and 2nd Line Support

Our 1st and 2nd line focuses on the more basic service desk delivery managing common IT issues, offering simple fixes and escalating more complex issues to our specialist 3rd line support team.

3rd Line Support

With our 3rd line support, you’re speaking to the advanced issue team, capable of handling the most complex requests who will understand the cause of the issue and fix it as quickly as possible.

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What does this button do again?

We all get excited about new technology. Most IT consultancy companies do good installations, creating a real buzz about your new investment. But afterwards, they disappear, leaving you scratching your head as to which bit does what and why. We don’t do that. We provide training that sticks and support that lasts, so you’ll always know precisely what that button does.

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IT SUPPORT SERVICES

IT SECURITY

Cyber attacks and data breaches are now amongst the largest threats to businesses across the globe.

Are you doing what you need to do to keep your business data safe and secure?

As an IT support company, Redpalm offers bespoke IT security solutions to businesses of all sizes. We can assist you in building a solid defence that offers your company peace of mind and minimises the threat of a cyber attack.

The Benefits of Our Cyber Security Solutions

  • Minimise your risk of data loss, a network breach and cyber attacks
  • Implement robust IT security practices
  • Leverage experienced and knowledgeable IT professionals
  • Analyse IT systems and networks for potential vulnerabilities
  • Safeguard mission-critical data and servers

Cyber Essentials & Cyber Essentials PLUS Certification

A government-backed scheme, the Cyber Essentials Certification helps you mitigate approximately 80% of cyber threats that your business is likely to face.

With this certification, you not only learn how you can safeguard your business-critical data, but also show your customers that you take data protection seriously.

As a Trusted Tier 1 Partner of the East Midlands Cyber Resilience Centre (EMCRC), Redpalm can help you achieve the Cyber Essentials certification for your business. By partnering with us, you’ll also learn from industry-leading IT security professionals with decades of experience.

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IT SUPPORT SERVICES

IT Infrastructure Management

Are you aware of the potential IT risk that your network, and by extension, your organisation is vulnerable to? When IT professionals talk about your organisation’s IT infrastructure, they usually relate it to the foundation on which your business was built.

It’s absolutely true that the specifications and quality of your Firewalls, hardware, internet connectivity, network switches and cabling play an essential role in making sure your business’s IT systems and servers are offering optimal performance.

This is why IT infrastructure management is so crucial.

At Redpalm, we ensure that your IT infrastructure is constantly monitored and optimised so that your business can operate at peak performance.

Our team also makes sure that the fundamental elements of your IT systems don’t become obsolete over time. We create a roadmap for your IT infrastructure at the beginning of our relationship and always keep reviewing and updating it as required.

What is IT Infrastructure?

IT infrastructure is essentially a foundation of your organisation’s IT environment which includes your network resources, software, hardware and other IT services.

Put simply, your IT infrastructure makes up everything that you need to operate and manage every digital aspect of your business. It’s the beating heart of your organisation, used by your employees, customers and partners.

What are the Components of IT Infrastructure?

As mentioned above, your IT infrastructure consists of 3 components – Software, Hardware and Network Resources.

These components are explained further below:

Software

This includes your directory services, CRM (customer relationship management), operating systems and other applications.

Hardware

This includes your physical devices such as servers, storage, desktops, laptops, smartphones, data centres and more.

Network Resources

This includes services that offer internet and network connectivity alongside cyber security tools and firewalls.

Our IT Infrastructure Management Services

At Redpalm, we offer a wide range of trusted infrastructure management services to businesses of all sizes from our Northampton based HQ.

End-to-End Infrastructure Audit

Our IT professionals conduct an end-to-end audit of your IT systems and network infrastructure. We also analyse your infrastructure’s overall health and performance along with its compliance.

Budget Planning & IT Roadmaps

Network and server monitoring is a part of Redpalm’s IT support services, meaning we’ll be the first one to know if your IT infrastructure is cracking under the strain!

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IT SUPPORT SERVICES

Backup & Disaster Recovery Solutions

If a cyber attack was to render your business processes inaccessible tomorrow would your organisation still be able to function as usual?

Cyber attacks, hardware failure and human error are three leading causes of business slowdown. These issues are not under your control and can lead to system failure or even worse, data erasure. That’s why having a solid backup is so important.

However, are you confident that your backup and disaster recovery (DR) plan is well tested and solid enough to recover your business from a ransomware attack?

Redpalm can offer you a robust backup and disaster recovery solution based on the requirements of your organisation. We can also assist you to protect your mission-critical data by offering a backup solution that automates the regular backup of all your files and servers offsite to the cloud.

DR Planning

At Redpalm, we can assist you with business continuity and disaster recovery planning to ensure that your organisation gets back on its feet quickly should it face a system failure or cyber threat.

Testing Your Backup Plan

You may have a backup and disaster recovery plan in place, but when was the last time you tested it?

We can review and test your backup plan at regular intervals and make sure that it quickly restores your business-critical files and data if your organisation was attacked by ransomware.

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The perfect recipe for recovery

It’s not about failing, it’s how you recover that counts. When was the last time you performed a disaster recovery test and everything went according to plan? We can build your unique recovery recipe using our carefully concocted mix of knowledge, expertise and experience.

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IT SUPPORT SERVICES

Cloud Management

Imagine if all your staff could open an application or file simultaneously, from anywhere across the world, from different devices - that’s the magic of the Cloud.

But how do you migrate your IT systems and applications to the cloud?

At Redpalm, our IT projects and support team will not only work alongside you to create a robust cloud infrastructure for your business but also assist you with the entire migration process.

Which Cloud Solution is Right for Your Business?

When it comes to choosing a cloud solution for your business, there are various options to choose from.

However, it depends on the type of applications and files you’ll be storing, the size of your business and the available bandwidth. While these are the primary factors that need to be considered, there are various other factors we will evaluate and advise on in our analysis.

Our experienced IT professionals will fully understand your business requirements and make an informed suggestion of the right solution for you. Some of the cloud computing solutions offered by us include Microsoft Azure, Amazon Web Services (AWS) and our own Private Cloud named redCLOUD.

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IT SUPPORT SERVICES

Employee IT and Software Training

The degree to which your employees maximise the value of your IT systems and other applications can have a massive impact on your business’ overall performance.

However, as an organisation, you can’t always afford to have all staff sign up for all training courses. So how do you make your employees more security aware and more effectively spot email scams?

At Redpalm, we offer phishing simulation and security training as a part of our IT support solutions.

From basic cyber security awareness to Office 365, our user training guide covers an array of topics. Our security training caters to all levels of employees in your company and can empower them to leverage your technology efficiently.

Structured Security Training

At times, all you need is a structured training course to ensure that your employees are more security aware when it comes to your IT systems.

With our bespoke on or off-site security training courses, Redpalm can empower your staff to not only maximise their use of Office and other software but also assist them to spot scams and have a good level of security understanding to help protect your business and data.

User Training

At Redpalm, we want to make sure that your business gets the most out of your IT. However, for this, it’s crucial that your employees “buy into” the new software applications and systems.

This is where our experienced Northampton IT professionals add so much value.

We provide your employees with user training alongside ad hoc support, to make sure they’re equipped with the required skills and awareness to safeguard both themselves and your organisation from potential threats.

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IT SUPPORT SERVICES

IT Support Consultancy

When it comes to IT infrastructure and management, every business faces unique challenges.

Whether it’s performing a network upgrade, testing your business continuity plan, implementing your Cloud strategy or determining the security of your data - your business has several things to consider and all of them require a specialised approach.

While your in-house IT team may have the skills and knowledge to take care of these things, what if they’re busy resolving other technical issues? How and where could you get help delivering projects while competing with deadlines?

Redpalm is a well-known IT support consultancy based in Northampton with a knowledgeable team of IT engineers and consultants.

With decades of experience in the IT industry, our team has a broad understanding of different IT disciplines such as disaster recovery, cloud infrastructure, cyber security, IT relocation, VoIP systems, network and firewall design and much more.

We also work with you to understand your requirements and objectives, and accordingly build robust IT systems to help you attain your goals.

General IT Consultancy

Are you facing issues with internet connectivity or speeds? Is your MS Office not operating properly? Struggling to install new software or hardware? Issues with your VoIP systems?

At Redpalm, for all your IT pain points, our professional IT consultants are always on hand to assist you and ensure that your organisation is running smoothly.

Why Leverage Our IT Consultancy?

No matter what your IT issues, Redpalm will always take the lead to make sure your projects run smoothly with minimal disruption. We meticulously plan your project and are always ready to go the extra mile to help you prevent expensive interruptions to your everyday operations.

We also boast an experienced team that delivers trusted and independent IT support solutions to businesses in Northampton and surrounding areas.

If you’re looking for professional assistance for your IT issues, then contact us today!

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