What is Managed IT Support?
Standard IT support is reactive and deals with various challenges as and when they arise. On the other hand, managed IT support is a more proactive approach that discovers potential IT issues beforehand and helps prevent them from disrupting your everyday operations.
Whilst traditional IT support is absolutely an option, when compared to the effectiveness and ongoing reduced costs of a managed solution, the benefits are plain to see.
How Does Managed IT Support Benefit Your Business?
When you partner with a professional IT support company, you can rest assured that the responsibility of ensuring that your systems and networks are running smoothly is taken care of.
At Redpalm, our IT support solutions include 24/7/365 monitoring of your networks, servers and systems. What this means is peace of mind that the chances of system downtime when you need it most is minimised. We also offer IT infrastructure management, end-to-end cloud migration, patch management and backup and DR solutions.
Our experienced team vigilantly keeps tabs on your IT environment and addresses issues as quickly as possible.
Our IT Support Solutions
At Redpalm, we take the time to fully understand your IT requirements and accordingly deliver IT support that your business truly deserves. We also ensure that all your IT pain points are taken care of so that your business can function effectively and without major disruptions.
24/7/365 IT System Monitoring
Our IT team can effectively monitor your workstations and servers while constantly updating them to provide protection against potential cyber threats. We often receive alerts for potential problems and resolve them before you know they’ve occurred.
IT Security Audit
We offer IT security audit to all our IT support clients to help them identify vulnerabilities in their IT environment quickly and fix them before they cause any kind of disruption to your business.
At Redpalm, we’re not only Cyber Essentials Plus certified but also a Trusted Tier 1 Partner of the East Midlands Cyber Resilience Centre meaning, when you work with us you can rest assured that your business is in safe hands.
We also offer Cyber Essentials and Cyber Essentials Plus Certifications to protect your business from common cyber attacks and show your commitment to cyber security.
Comprehensive IT Roadmap
As your IT support company, we’ll evaluate where your business currently stands in terms of its IT environment and Cyber Security and then conduct a comprehensive audit of your networks.
Our team will also prepare an IT roadmap, recommending solutions you need to implement in order to function as usual and protect your business from potential threats.
Although you may initially have numerous red flags in the audit, once your business progresses through our detailed IT roadmap, all those can quickly turn into green flags!