Solutions

Redpalm’s range of Solutions are targeted at offering customers the means to implement effective and progressive technology changes within their business - to a deadline and within budget.

Two monologues do not make a dialogue

Unified Communications (UC) allows employees to send messages on one medium and receive the same communication on another. Probably the most effective technology area when it comes to transforming the day to day efficiency and productivity of your employees, with dramatic cost savings. If there is one project that will have CEO’s and Managing Directors singing your praises this year, it will most likely be UC.

Summary

Recognised as a sure-fire way to improve efficiency, UC is probably the leading technology to consider in times of economic uncertainty to reduce costs. By bringing together all your means of communication such as; voice, email, conferencing, video and instant messaging (IM) you’ll improve the efficiency and productivity of your teams, overnight. Users will love you, until they find something else to moan about.

What is it

UC integrates all the systems that a user might already be using and helps those systems work together in real-time. For example, UC technology could allow a user to seamlessly collaborate with another person on a project, even if the two users are in separate locations. The user could quickly locate the necessary person by accessing an interactive directory, confirm their “presence” i.e. whether they’re online, engage in a text messaging session, and then escalate the session to a voice call, or even a video call - all within minutes. In another example, a sales person receives a call from a customer who wants answers. UC enables your sales person to access a real-time list of available expert colleagues, then make a call that would reach the necessary person, enabling the employee to answer the customer faster, and eliminating rounds of back-and-forth emails and phone-tag.

How we can help

UC has been one of the major development areas for forward thinking businesses throughout 2010, and Redpalm has been at the forefront all the way. With a wealth of technical resource at your disposal, we are able to review your current communications set-up and advise you on the different technology solutions available to help identify the best option that suits your business.

We can conduct complete strategy reviews and solution design consultations, or simply provide you with the technology and let you design your own solution, as always it is entirely up to you as the customer to decide at what level you engage with us, the important thing is that you know the technical resource is available and accessible whenever you need it.

From the Cisco UC500 Series to HP’s video collaboration technology, and Microsoft Lync server (MS Communicator), Redpalm’s whole-of-market approach ensures you’re able to choose from any solution available, and with the necessary expertise on-hand to guide you through the different technologies and ensure their seamless integration, we can help you to truly maximise cost savings and productivity. If you have any questions about UC then please get in touch today with us and we will be very happy to assist in any way we can.