Solutions

Redpalm’s range of Solutions are targeted at offering customers the means to implement effective and progressive technology changes within their business - to a deadline and within budget.

Storage

In today’s information-rich world, data storage and management plays a key role in the success of any organisation. Your data and information needs to be managed carefully, legally and securely. When deciding upon a storage strategy considerations must be made regarding capacity, performance, manageability, data growth, and compliance of data legislation. Redpalm can help to ensure you choose a solution that leaves no stone unturned, we deliver storage solutions built on technology from the world’s leading manufacturers, and our end-to-end solutions cover all aspects of storage including backup, recovery, archiving, replication and data security.

Design

Our highly trained technical staff are able to assist with any storage project, from helping to decide on the right LTO drive through to SAN and Tape Library solutions, providing capacity planning reports and full network design specification services. We have extensive experience in helping customers to choose a solution from the leading data storage vendors, including NetApp, EMC, Pillar, HP, Quantum, Sun, Hitachi, and IBM, Symantec, Bakbone, and VEEAM.

To ensure we align you with a storage solution that best suits your needs, we can conduct audits to measure effectiveness, security, and compliance. We offer onsite consultation services, such as configuring capacity planning software to provide metrics which help with SAN selection, through to overarching network designs that cover both single and multi-vendor environments. We are even able replicate your infrastructure in our proof of concept datacentre to ensure that everything works as it should, and you can go into any project with complete peace of mind. In short, we help to put all the jigsaw pieces together. Deciding on SAS or SATA disk is only part of the story, our solutions advisors will help you to design the whole network so everything works at optimum performance levels.

Deployment

Once we’ve helped you decide on the solution, and you are happy with the design, we can offer assistance with deployment to ensure that your storage solution is implemented on time and within cost, causing no disruption to your production systems. Our deployment services encompass everything from a fully project managed solution, onsite installation, remote configuration, or simply timely delivery. We offer weekend delivery options and network configuration in our purpose built Config Centre. Our Project Managers offer you a dedicated service to make sure deployment is managed to the utmost professional standard, providing you with a single point of contact throughout the project implementation stage.

All of our people working on your deployment are highly trained and experienced in bringing together all the components of the project on time and to exacting standards. You can be sure everyone involved from the NetApp SAN engineer, Vmware consultant, and Cisco networking specialist will collaborate seamlessly. You won’t end up having to deal with multiple people that you’ve never spoken to before, adding unnecessary stress and pressure. Our deployment service removes the hassle and headache, leaving our customers to focus on their business.

Support

All Redpalm maintenance support contracts are delivered through a single point of contact utilising the comprehensive range of skills and resources within our dedicated 24/7 service desk. From here all incidents are managed and dealt with in the most efficient and time effective manner. Our multi-vendor approach is delivered through a wide network of experienced field engineers providing break-fix contracts to compliment any of our storage solutions vendors. With a range of European-wide Service Level Agreements to choose from, we should be able to match a support contract with any customer requirement.

Aside from onsite maintenance, we offer customers a service desk support option that can handle software support and troubleshooting. This is a particularly popular service on data storage equipment, as it provides our customers with the means to make a single telephone call even if they’re in a multi-vendor environment. Our Service Desk provides a 24/7 support service that can either be used in conjunction with our own onsite maintenance or integrated with direct manufacturer support. This provides flexibility to manage multiple manufacturer’s support services, that can often be compulsory on purchase of their equipment. Our Service Desk operators will troubleshoot to identify if it is a software or hardware fault, and then talk to the various vendors on your behalf. We can tailor a service desk to integrate with most vendor support packages, and provide you with an overarching Service Level Agreement.