Solutions

Redpalm’s range of Solutions are targeted at offering customers the means to implement effective and progressive technology changes within their business - to a deadline and within budget.

Security

Whether public or private sector, organizations are under increasing pressure to ensure data is secured and networks are robust enough to safeguard from constant and evolving threats. It is critical that a carefully planned and tested security strategy is in place. Redpalm maintains key relationships with leading security vendors to provide a wide range of solutions aimed at keeping abreast of the ever-changing security challenges faced by our customers. Drawing on a broad range of technical competencies our technical consultants can carry out audits and surveys that look in depth at your overall network vulnerability, and will then help to set out a clear strategy to make certain that your business is secure and robust.

Design

Redpalm security solutions provide customers with a comprehensive and broad range of security measures aimed at helping to design a secure environment and creating policies and procedures to keep it that way. We offer a choice of security audit packages that give customers an in-depth analysis of their business’s security position. Our non-destructive security tests are designed to determine how vulnerable your infrastructure is, and show areas of weakness in our findings report. Our specialist consultants are then able to offer best practice advice to make sure that you have a clear security roadmap for the future. In addition to Security Audits, our technical staff can also offer help and guidance in the following areas:

  • Data Loss Prevention
  • Data Governance
  • Encryption - Disc, HSM, LAN & WAN
  • Endpoint protection
  • Documentation Classification
  • Network Security
  • Two Factor Authentication
  • Email filtering
  • Whitelisting
  • Intrusion Detection and Prevention
  • Vulnerability assessment

Deployment

  • Barracuda Networks
  • Lumension
  • Websense
  • Kaspersky
  • Eset
  • Sonicwall
  • Webspy

We offer full onsite or remote configuration support to ensure that any security strategy is implemented to a highly professional standard. You have at your disposal a team of dedicated engineers who have specialist training from the leading security vendors, including:

  • Cisco
  • HP
  • Networking
  • McAfee
  • RSA
  • Symantec
  • Swivel

Redpalm deployment services encompass everything from a fully project managed solution, onsite installation, remote configuration, or simply timed delivery options. All of our people working on your deployment are highly trained and experienced in bringing together all the components of the project on time and to exacting standards. We offer a full Project Management service on large implementations.

Support

All Redpalm maintenance support contracts are delivered through a single point of contact utilising the comprehensive range of skills and resources within our dedicated 24/7 service desk. From here all incidents are managed and dealt with in the most efficient and time effective manner. Our multi-vendor approach is delivered through a wide network of experienced field engineers providing break-fix contracts to compliment any of our storage solutions vendors. With a range of European-wide Service Level Agreements to choose from, we should be able to match a support contract with any customer requirement.

Aside from onsite maintenance, we offer customers a service desk support option that can handle software support and troubleshooting, which provides customers the with means to make a single telephone call even if they operate a multi-vendor environment. Our Service Desk provides a 24/7 support service that can either be used in conjunction with our own onsite maintenance or integrated with direct manufacturer support. This provides flexibility to manage multiple manufacturer’s support services, that can often be compulsory on purchase of their equipment. Our Service Desk operators will troubleshoot to identify if it is a software or hardware fault, and then talk to the various vendors on your behalf. We can tailor a service desk to integrate with most vendor support packages, and provide you with an overarching Service Level Agreement.