Solutions

Redpalm’s range of Solutions are targeted at offering customers the means to implement effective and progressive technology changes within their business - to a deadline and within budget.

Networking

Whether designing a complete network from scratch or upgrading/expanding your existing infrastructure, Redpalm network engineers boast the highest industry qualifications to make sure our customers receive the most up-to-date and relevant help and advice available. From comprehensive network audits through to advanced routing implementation, our broad experience and knowledge is based on technology from world leading networking vendors, such as Cisco, HP, Nortel, Netgear, Alcatel-Lucent, Juniper, and Extreme. Our Networking Solutions are aimed at enabling customers to create the fastest, and most dynamic networks they possibly can within their specified budget.

Design

From converged infrastructure strategies to drawing layer 2 and layer 3 switch diagrams, Redpalm offers best-practice design solutions targeted at accommodating the needs of all our customers, regardless of size or sector. Through adopting an agnostic approach, we are able to help customers to make informed decisions on what networking vendor and technology best suits their business demands. Our networking experts will ensure that every part of your network has been carefully and systematically designed so that every part of your infrastructure is “up to scratch” and there is no weak link. Our technical staff are trained across all the major networking brands and uphold industry leading accreditations, and as such offer what we believe to be an unrivalled level of service and knowledge transfer.

  • Full network design
  • Device sizing
  • Speed testing
  • Network Audit
  • Network optimization

Deployment

Our “Config team” comprises of industry professional that are trained and certified by market leading hardware vendors as system engineers and will provide a full network installation service, ensuring competency in addressing and diagnosing hardware and software issues. Configuration can take place at either our purpose built Config Centre or onsite via our wide network of trained engineers located across the UK and Europe. Main areas covered include:

  • Onsite or remote configuration services
  • Advanced Routing Implementation (RIP, OSPF, EIGRP, BGP-4, PBR)
  • Deliver-to-rack service
  • European- wide Timed delivery options

Support

All Redpalm maintenance support contracts are delivered through a single point of contact utilising the comprehensive range of skills and resources within our dedicated 24/7 service desk. From here all incidents are managed and dealt with in the most efficient and time effective manner. Our multi-vendor approach is delivered through a wide network of experienced field engineers providing break-fix contracts to compliment any of our storage solutions vendors. With a range of European-wide Service Level Agreements to choose from, we should be able to match a support contract with any customer requirement.

Aside from onsite maintenance, we offer customers a service desk support option that can handle software support and troubleshooting, which provides customers the with means to make a single telephone call even if they operate a multi-vendor environment. Our Service Desk provides a 24/7 support service that can either be used in conjunction with our own onsite maintenance or integrated with direct manufacturer support. This provides flexibility to manage multiple manufacturer’s support services, that can often be compulsory on purchase of their equipment. Our Service Desk operators will troubleshoot to identify if it is a software or hardware fault, and then talk to the various vendors on your behalf. We can tailor a service desk to integrate with most vendor support packages, and provide you with an overarching Service Level Agreement.