Solutions

Redpalm’s range of Solutions are targeted at offering customers the means to implement effective and progressive technology changes within their business - to a deadline and within budget.

Voice and data, hand-in-hand

Whether you’re an enterprise or mid-market customer looking for a partner to help maintain and develop you existing IP Telephony Network, or a small business looking to steal a step on your competitors by installing a VOIP system for the 1st time, our specialist Solution Advisors and Networking Engineers can assist with all aspects of IP Telephony. From implementing enterprise-class Fixed Mobile Convergence (FMC) solutions through to installing and maintaining an IP PBX system, Redpalm can help you reduce long-term operation and maintenance costs through professional management of your voice and data integration.

Summary

Bandwidth efficiency and low telecom costs has seen more and more customers migrate from traditional copper-wire telephone systems to VoIP systems to reduce their monthly phone costs, and benefit from the increased functionality and Flexibility IP telephony brings. Reduce communications and infrastructure costs by routing calls over existing data networks and avoid the need for separate voice and data networks. Why pay the Telco’s for features such as conference calling, IVR, call forwarding, auto redial, and caller ID, when these all come as standard with almost all IP systems?

An Internet connection is all that is needed to get a connection from anywhere to a VoIP provider. Rich user experience, as able to check the “presence” of other users; see if they’re “available” or “away from desk”, therefore not making unnecessary phone calls, and improving productivity. A Redpalm IP Telephony solution is the first building block towards a fully Unified Communications infrastructure. Start your VoIP journey with a partner you can trust.

What is IP Telephony?

IP Telephony, otherwise known as VoIP, allows both voice and data communications to be run over a single network, it involves sending voice information in digital form in discrete packets rather than by using the traditional circuit-committed protocols of the public switched telephone network (PSTN). VoIP derives from the VoIP Forum, an effort by major equipment providers, including Cisco, VocalTec, 3Com, and Netspeak to promote the use of ITU-T H.323, the standard for sending voice (audio) and video using IP on the public Internet and within an intranet.

Using VoIP, an enterprise positions a "VoIP device" at a gateway. The gateway receives packetized voice transmissions from users within the company and then routes them to other parts of its intranet (local area or wide area network) or, using a T-carrier system or E-carrier interface, sends them over the public switched telephone network.

How Redpalm Can help

Our networking team includes IP telephony engineers who are expert in everything from monitoring and prioritising IP packets and decoding, through to digital-to-analog conversion and everything in between. Our Solutions Advisors will listen to your needs, and through working alongside our networking engineers they can help with any aspect of your IP telephony, whether simply supplying you with equipment, or helping to design a solution, right through to providing hardware and software support on your system and endpoints - with European-wide coverage. We have developed key relationships with world leading vendors such as Cisco, HP Networking, and Avaya, and many others to ensure we can provide the knowledge-base and global reach that our customers demand.

We’re able to test and develop systems and codec in our proof-of-concept datacentre, where we’ve replicated complete telephony environments, so that we can identify potential problems before implementation. We can provide full Onsite and/or Service desk support, and help with the change process through staff training.

To discuss your requirements or simply bounce some ideas off somebody, please get in touch and one of our telephony specialists will be more than happy to help in any way they can.