Redpalm’s portfolio of value-added IT services are designed with one goal in mind; to deliver real-world benefit to your business.

24 Hour Service Desk

Redpalm′s comprehensive, scalable IT Service Desk is designed to provide a 24/7 support service (if required), enabling you to easily streamline IT service processes as well as manage the IT service life cycle through comprehensive service level management.

The Redpalm Service Desk is designed to meet all your service and support requirements. Whether you need network integration with supporting IT management or highly capable knowledge resource, our Service Desk can meet the demands of today′s businesses. Our service has been to accommodate the features and functionality required to support a multi-vendor, non-proprietary technology environment. Engineers will remotely access the caller′s desktops whenever required.

With increasing business process dependency on IT services and IT infrastructure, it has never been more important to ensure that changes to the infrastructure are managed to perfection.

All incidents are logged immediately and full service level times and milestones are recorded. Time spent at each action and function is also recorded and our phone engineers will link incidents to problems, change requests or known errors. After the call has been logged with the Service Desk the engineer has the ability to add additional notes to the call, allowing further actions to take place.

We can tailor a service to suit your exact Service Desk requirements, with SLA′s from 24/7 support 365 days a year through to 13x5 (business hours), 5 days a week. Furthermore, we are able to offer fixed 12 month contracts or if you prefer we can offer monthly contracts.

Get in touch today to discuss your requirements - we can tailor a service to you, and provide a quote to meet your budget.