Services

Redpalm’s portfolio of value-added IT services are designed with one goal in mind; to deliver real-world benefit to your business.

Optimise performance and availability

Our Remote Monitoring service can save you from the time, inconvenience and costs of calling out an engineer.

Monitoring your network consumes valuable time and is often a dedicated role within IT departments, prohibiting IT staff from focusing on other tasks. We offer customers the option to offload their IT network management to a trusted partner that can provide dedicated remote technical support team that are available to monitor networks 24 hours a day, 7 days a week.

Redpalm′s technical staff monitor a wide range of complex networks throughout Europe, and will invariably save our customers the time, inconvenience and costs of a call out, by alerting them of potential problems before they have a significant impact on the business.

Monitoring

Our remote IT network monitoring service provides the monitoring of all devices under contract with Redpalm and will alert you of any incidents that could affect the performance of the overall IT network infrastructure.

The types of events monitored include:

  • Device failures
  • Module failures
  • Power supply failures
  • Link failures
  • High utilization

Reporting

We provide an advanced reporting engine with a dynamic web based console that will enable network visibility across your entire IT network infrastructure. Key Product Features:

  • High Level Summary Views
  • Topology and Event Search Views
  • Monitor Performance and Alerts
  • Reports for Common Performance Metrics

Customer Portal

Provides basic functionality and includes user specific topology map displays, event log views, and real-time MIB table/graph displays. Full multi user access - view, monitor, remotely manage, and report on the whole network through a single interface. This is the most important aspect of the service and is extremely flexible. There are over 400 reports which can be setup and run with as much or as little information as is required. Software capabilities include:

  • Performance and fault management
  • Intuitive point and click interface
  • Enterprise scalability
  • Universal device poller
  • Community support
  • VMware virtualisation monitoring
  • Report writer
  • Customer property editor
  • Role based access control
  • SNMP trap and syslog viewer

To find out how we can assist you further with your IT Network Management requirements please get in touch today where one of our representatives will be on hand to deal with your enquiry in more detail.